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Redefine customer engagement with WhatsApp
Connect with customers and prospects on WhatsApp, delivering personalization at scale. Learn how Meta and Salesforce are helping turn conversations into business results.
Important: Reserved seat released 10 min prior to session if not present.

, Strategic Partner Manager, Monetization Partnerships at Meta, Meta

, Channel Strategy Manager, YDUQS

, Director, Solution Engineering, Salesforce

, Head of North America Client Sales - Meta Business Messaging, Meta

Role: Marketing, Product Management, Service
Product: Agentforce Marketing, Agentforce Service, Data 360
Topic: Automation
Session Level: Intermediate
Session Type: Breakout
  • Thursday, Jun 1211:30 AM - 12:15 PM CDT
    (4:30 PM - 5:15 PM GMT)
    Breakout (Room W179b, Level 1)
Objective 1: Power 1-to-1 customer engagement at scale via native WhatsApp integrations within Salesforce.
Objective 2: Build messaging journeys that spark always-on conversations, connecting businesses and customers at every touchpoint.
Objective 3: Tailor marketing campaigns & handle customer support at scale with WhatsApp integrations in Marketing Cloud & Service Cloud.