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Winning in the Age of Social: Debunking 3 Social Care Myths
In today’s market, all business is social business. Learn how to leverage social & Salesforce to drive customer loyalty and revenue, meet your customers where they are, and outshine your competitors.
Important: This session is first come, first seated. You do not have a reserved seat.
Required Equipment: Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.

, Senior Vice President, Customer Experience, Sprout Social Inc.

Role: Marketing
Product: Agentforce Service, Agentforce
Topic: Thought Leadership
Session Level: Intermediate
Session Type: Theater
  • Wednesday, Jun 112:30 PM - 2:50 PM CDT
    (7:30 PM - 7:50 PM GMT)
    Theater 1 (Campground, Level 3)
Objective 1: Discover how you can power your customer care strategy with social insights to make data-driven decisions.
Objective 2: Learn how to elevate your brand presence with exceptional social engagement.
Objective 3: Explore how to multiply your team’s impact with efficient workflows using Agentforce and Sprout .