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Retail: 2025 Holiday Predictions
Join us as we dive into the latest holiday forecast impacting retails and shoppers, powered by the Salesforce Shopping Index.
Important: This session is first come, first seated. You do not have a reserved seat.
Required Equipment: Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.

, Senior Director, Engineering, Ecommerce, Hanna Andersson

, Director, Industry Insights, Salesforce

Role: Commerce, Service
Industry: Retail, Consumer Goods
Product: Agentforce Commerce, Agentforce Service
Topic: Thought Leadership
Session Level: Beginner
Session Type: Theater
  • Wednesday, Jun 119:00 AM - 9:20 AM CDT
    (2:00 PM - 2:20 PM GMT)
    Theater 6 (Campground, Level 3)
  • Thursday, Jun 121:30 PM - 1:50 PM CDT
    (6:30 PM - 6:50 PM GMT)
    Theater 6 (Campground, Level 3)
Objective 1: Gain insights into the latest holiday forecast for retail and shopper trends.
Objective 2: Understand how the Salesforce Shopping Index informs these predictions.
Objective 3: Learn strategies to optimize your retail operations for the 2025 holiday season.