Sessions

Relive all your favorite moments.

Login to Salesforce+ to watch sessions on demand. Use the quick filters to find the onsite sessions available now.

Back to Session CatalogBack to Session Catalog
Boost Revenue and Cut Costs with Order Servicing Skills
Discover how to automate order servicing, reduce operational costs, and drive revenue growth with agentic skills that improve efficiency, enhance customer satisfaction, and optimize fulfillment.
Important: This session is first come, first seated. You do not have a reserved seat.
Required Equipment: Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.

, Director of Product Management, Salesforce

, Client Partner, Merkle

, Manager Lubricants Management Systems, Citgo

, Product Marketing Director, Salesforce

Role: Commerce
Product: Agentforce Commerce
Session Level: Intermediate
Session Type: Theater
  • Wednesday, Jun 114:30 PM - 4:50 PM CDT
    (9:30 PM - 9:50 PM GMT)
    Theater 8 (Campground, Level 3)
  • Thursday, Jun 122:00 PM - 2:20 PM CDT
    (7:00 PM - 7:20 PM GMT)
    Theater 5 (Campground, Level 3)
Objective 1: Learn how agentic AI skills in order servicing can reduce operational costs and power self-service resolutions.
Objective 2: Learn how OMS in the service center drives upsell, cross-sell, and faster resolutions to boost revenue growth.