Learn how David Yurman transformed its care and service portal to meet luxury customer expectations, enhance agent experiences, and deliver seamless, data-powered post-sales service.
Sponsors
Connect with our sponsors.
Our entire ecosystem of partners is coming together at CNX. Connect and discover how their custom-built solutions can take your business to new heights.
OSF Digital
Supporting Partner
Sponsored Sessions
Yes
Commerce
Service
Retail
Consumer Goods
Experience Cloud
Agentforce Service
Customer Relationships
Intermediate
Theater
Yes
Sponsors
Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
Agentforce Service
Service
In-Person
First Come First Seated
Theater
Learn what luxury shoppers expect from post-sales service, key channels, and agent roles.
See how the care and service portal enhances the customer, vendor, and agent journey.
Explore success factors elevating the post-sales journey with high-touch, cross-cloud service.
This session is first come, first seated. You do not have a reserved seat.
Yes
Yes
4:00 p.m. Wednesday, Jun 11
Wednesday, Jun 11
Yes
Marketing
Service
Retail
Consumer Goods
Agentforce Marketing
Data 360
Data
Intermediate
Theater
Yes
Sponsors
Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
Data 360
Service
In-Person
First Come First Seated
Theater
See how Hy Cite automated collection campaigns with Data Cloud for nine regions, regulating communications across channels.
Learn how Hy Cite unified data across multiple platforms to enable service agents to maintain compliance during collections.
Find out how Hy Cite reduces churn by supporting its entrepreneurs through their journey to become a Hy Cite distributor.
This session is first come, first seated. You do not have a reserved seat.
Yes
Yes
Thursday, Jun 12
2:00 p.m. Thursday, Jun 12
Discover how Hy Cite unified customer data across systems, streamlined customer segmentation for collections and marketing, and reduced manual work for service agents and campaign administrators.
Speakers
Jesse Brud
Senior Director of Digital Enterprise Architecture
Hy Cite Enterprises, LLC
Marc Chappron
Director, Industry Advisor
Salesforce
