Join Salesforce Chair and CEO Marc Benioff, along with special guests, to explore what it means to become an Agentic Enterprise where humans and AI agents work together to drive customer success.
Dreamforce passes are going fast. Don’t miss the most valuable event in business. Register now.
Register to join Dreamforce in San Francisco, or stream it free on Salesforce+.
Dreamforce is almost here and passes are going fast. Don’t miss your last chance to save $400 by September 26.
Sessions
Explore Dreamforce 2025 sessions.
Browse 1,600+ sessions from 2025 by role, topic, or industry and get inspired for the innovation coming to Dreamforce 2026.
Dreamforce Main Keynote 2025
, Chair, CEO & Co-Founder, Salesforce
, COO, OpenAI
, EVP, Product & Industries Marketing, Salesforce
, SVP, Product Marketing, Salesforce
, President & CEO, Williams-Sonoma, Inc.
, SVP, Forward-Delpoyed Engineering, Global Growth & Impact, Salesforce
, Chief Digital and Technology Officer, Pandora
, SVP, Product Management, Salesforce
, Chief Strategy and Transformation Officer, PepsiCo
, SVP, Enterprise IT Strategy, Salesforce
, COO of International & CEO of Airline, FedEx
, Executive Advisor, Salesforce
, Chairman and CEO, Dell Technologies
, Chair and CEO, Accenture
, Director, Industry Marketing, Global Public Sector, Salesforce
Product: Agentforce
Session Type: Main Keynote
Session Summary: Salesforce unveiled its innovative AgentForce 360 platform, marking a transformative leap into the agentic enterprise era. With over 1.6 million customer service requests already managed by AgentForce, Salesforce emphasized the power of AI to elevate human capabilities, combining trust, context, and collaboration. The session showcased real-world applications of AgentForce across industries such as retail, logistics, and supply chain, illustrating how companies like Williams-Sonoma, Pandora, PepsiCo, FedEx, and Dell are driving efficiency and personalization at scale. Additionally, Salesforce introduced flexible pricing models tailored to the diverse needs of enterprises, ensuring seamless adoption of this groundbreaking technology to reimagine business processes and customer engagement globally.
Key Takeaways:
• AgentForce 360 is revolutionizing business processes by combining human ingenuity with AI, enabling over 1.6 million service requests to be managed with precision and empathy.
• Companies like Williams-Sonoma and Pandora are leveraging AgentForce to create personalized, seamless experiences across digital and physical channels, enhancing customer satisfaction and loyalty.
• Flexible pricing models, including unlimited and action-based options, ensure that enterprises of all sizes can adopt Salesforce’s agentic technologies to accelerate innovation and drive growth.
Session Summary Feedback: Report a Concern
Available Now on Salesforce+: Watch now
