Learn how to bring your Customer 360 view and conversations together with Salesforce Channels in Slack. Walk away with ideas on how to unleash the power of Slack and Salesforce.
Dreamforce passes are going fast. Don’t miss the most valuable event in business. Register now.
Register to join Dreamforce in San Francisco, or stream it free on Salesforce+.
Dreamforce is almost here and passes are going fast. Don’t miss your last chance to save $400 by September 26.
Sessions
Explore Dreamforce 2025 sessions.
Browse 1,600+ sessions from 2025 by role, topic, or industry and get inspired for the innovation coming to Dreamforce 2026.
Discover Salesforce Channels Inside Slack
Required equipment: Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
, Solutions Architect, Implementology
, Director, Delivery Management and Operations, SaltClick
Role: Consultant, Administrator, Developer
Product: Slack
Session Level: Beginner
Session Type: Theater
Session Summary: This session introduced the groundbreaking integration of Salesforce and Slack through the launch of Salesforce Channels, a feature designed to eliminate context switching and enhance productivity. Attendees learned how Salesforce Channels seamlessly connects records and conversations between the two platforms, enabling users to create, link, update, and manage records directly within Slack while respecting Salesforce's robust security and permission settings. The integration, available for free on all Slack plans and standard Salesforce editions, promises to streamline collaboration by allowing sales teams to focus on relationship-building rather than navigating multiple systems. With a simple setup process, organizations can enable Salesforce Channels for standard and custom objects, ensuring tailored workflows that drive efficiency and teamwork across departments.
Key Takeaways:
• Salesforce Channels bridges the gap between Salesforce and Slack, allowing users to manage records, share files, and collaborate seamlessly without switching between platforms.
• The integration respects Salesforce's existing security and permissions, ensuring that users only access data they are authorized to view or edit, while simplifying administration for Slack and Salesforce admins.
• Available for free on all Slack plans and standard Salesforce editions, the feature can be set up in just a few minutes, offering organizations a powerful tool to enhance productivity and collaboration.
Session Summary Feedback: Report a Concern
Available Now on Salesforce+: Watch now
