Get a first look at the future of order management with revenue driving order servicing, flexible fulfillment, and enterprise-grade inventory innovations to drive conversion and scale seamlessly.
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Order Management Roadmap: Seamless Post Purchase Experiences
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, VP & GM, Digital Solutions, Regal Rexnord Corp
, Director, OMS Applications, Saks Fifth Avenue
, Product Manager, Salesforce
Role: Commerce, Administrator
Industry: Manufacturing, Retail, Technology
Product: Agentforce Commerce, Agentforce Service
Topic: Customer Relationships
Session Level: Beginner
Session Type: Breakout
Session Summary: The session focused on Salesforce Order Management's accelerated innovation and investment to enhance customer-centricity and operational efficiency. Key advancements include the introduction of AI-driven features like generic order routing, which dynamically adjusts operations during unexpected disruptions, and enhancements in delivery estimation and inventory management for seamless omnichannel experiences. The platform’s deep integration with Salesforce products such as Service Cloud, Commerce Cloud, and MuleSoft ensures a unified commerce strategy, enabling businesses to optimize costs, improve service efficiency, and achieve faster time-to-market. Attendees also heard real-world examples from enterprise customers who successfully leveraged Salesforce Order Management to unify operations, streamline processes, and drive customer value in complex organizational structures.
Key Takeaways:
• Salesforce Order Management has doubled its investment in the product, introducing innovative features like AI-powered generic order routing and cost-based order routing to improve operational agility and cost efficiency.
• Enhancements in inventory management, such as dynamic inventory segmentation and extensible data models, enable businesses to adapt to specific operational needs while optimizing omnichannel workflows.
• Real-world customer stories demonstrated how Salesforce Order Management integrates seamlessly with other Salesforce tools like MuleSoft and Service Cloud to unify operations across complex organizations, enabling faster implementation and improved customer experiences.
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