Explore the Agentforce Communications roadmap and how the platform is evolving. See live demos and hear how a large telecommunications company, One NZ, is putting AI to work as an Agentic Enterprise.
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Explore the Product Roadmap for the Telecom Industry
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, Chief AI and Data Director, One New Zealand Group
, Product Strategy Senior Director, Salesforce
, Product Marketing, Communications Cloud, Salesforce
, Principal, Strategic SE, Salesforce
Role: Sales, Service
Industry: Communications
Product: Agentforce Communications
Topic: Agentic AI
Session Level: Intermediate
Session Type: Breakout
Session Summary: The telecom industry faces a critical growth opportunity. To help communications service providers find new areas for growth, Salesforce is evolving Communications Cloud into Agentforce Communications, a platform designed for the Agentic Enterprise. This session unveils the product roadmap built on three strategic pillars: becoming agentic, achieving interoperability, and evolving beyond the middle office. Hear directly from One NZ's Chief AI and Data Director on how they are transforming their customer journey with Agentforce. See how trusted AI can boost B2B seller productivity and deliver connected subscriber experiences with new capabilities like Intelligent Site Grouping, Dynamic Revenue Orchestrator, and Technician Upsell.
Key Takeaways:
• A New Era of AI: Communications Cloud is now Agentforce Communications, infusing trusted, autonomous AI agents across the entire subscriber lifecycle to drive productivity and personalization.
• Capture B2B Growth: New AI tools like Intelligent Site Grouping automate complex quoting, freeing sellers from the 70% of their time spent on manual back-office tasks so they can focus on selling.
• Unify Your Value Chain: Tackle order fallout with Dynamic Revenue Orchestrator and accelerate time-to-value with our expanded commitment to TM Forum Open APIs for true interoperability and faster deployments.
• Turn Service into Revenue: Evolve your operations with new Asset Service Lifecycle Management capabilities, including a pilot for ASLM Technician Upsell that empowers field teams to identify and capture new revenue streams during service calls.
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