Discover how IT leaders can achieve higher levels of AI maturity with actionable steps. Learn how to assess your current state, build the right foundation, and scale toward multi-agent orchestration.
Dreamforce passes are going fast. Don’t miss the most valuable event in business. Register now.
Register to join Dreamforce in San Francisco, or stream it free on Salesforce+.
Dreamforce is almost here and passes are going fast. Don’t miss your last chance to save $400 by September 26.
Sessions
Explore Dreamforce 2025 sessions.
Browse 1,600+ sessions from 2025 by role, topic, or industry and get inspired for the innovation coming to Dreamforce 2026.
Map Your AI Journey with the Agentic Maturity Model
Required equipment: Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
, Senior Director, Product Marketing, Salesforce
, VP, Forward Deployed Engineering, Salesforce
Role: Architect, Executive, IT Business Leader
Industry: Financial Services, Healthcare and Life Sciences, Technology
Product: Agentforce 360 Platform, Professional Services (Products), Agentforce
Topic: Agentic AI
Session Level: Intermediate
Session Type: Theater
Session Summary: This session explored the pivotal role of AI in organizational transformation, focusing on Salesforce's Genetic Maturity Model and its five stages of AI evolution. Speakers highlighted that 84% of CIOs believe AI will be as critical as the internet for businesses, yet only 40% have implemented AI agents, showcasing a significant 44% gap. The discussion emphasized the importance of secure, scalable platforms like Salesforce in overcoming challenges such as data silos, governance, and adoption, while demonstrating how AI agents can perform autonomous decisions across multiple domains. Real-world examples illustrated how AI agents evolve from simple information retrieval to multi-agent orchestration, showcasing their potential to drive efficiency, innovation, and ROI at scale when integrated with Salesforce's ecosystem and professional services support.
Key Takeaways:
• Salesforce's Genetic Maturity Model provides a structured roadmap for organizations to adopt AI, starting from basic chatbots to multi-agent orchestration across domains.
• Data silos, security concerns, and lack of adoption are major barriers to AI implementation, but leveraging Salesforce platforms ensures trusted, scalable solutions that unify data and enhance productivity.
• Starting small with focused use cases and clean data sets is critical for success, and Salesforce's professional services team is equipped to help organizations achieve significant business outcomes.
Session Summary Feedback: Report a Concern
Available Now on Salesforce+: Watch now
