Agentforce demands a unified view of your data. Learn how one customer uses Data Cloud to unify their fragmented data across multiple orgs to deliver insights that drive smarter, more reliable agents.
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Unlock Agentforce’s Potential with Multi-Org Architecture
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, Product Management Director, Salesforce
, Solution Architect, Volkswagen AG
, Sr Salesforce Architect, Rocket Mortgage
, Product Management, Salesforce
Role: Administrator, Architect
Product: Data 360
Topic: Data Activation
Session Level: Intermediate
Session Type: Breakout
Session Summary: The session focused on Salesforce’s advancements in data unification and multi-architecture strategies through Data Cloud (now renamed to Data 360) and Data Cloud One. It highlighted how Data Cloud One enables organizations to unify data across multiple Salesforce orgs, creating a single source of truth, and facilitating seamless integration for applications like Sales Cloud, Service Cloud, and Marketing Cloud. The speakers shared insights into the architectural strategies used by major organizations, emphasizing the importance of regional data spaces, governance, and collaboration across business units. Additionally, the session showcased the evolution of Data Cloud One, including new features like calculated insights, data governance capabilities, and compatibility with generative AI tools such as Agentforce, which enable scalable and efficient data activation across enterprises.
Key Takeaways:
• Data Cloud One simplifies multi-org integration by creating a unified data model, enabling seamless data sharing and activation across business units without duplicating data storage.
• Organizations are leveraging Data Cloud One for enhanced customer 360 views, cross-sell and upsell opportunities, and operational efficiencies, especially with the integration of generative AI tools like Agentforce and Prompt Builder.
• The roadmap for Data Cloud One includes expanded features for governance, calculated insights, and compatibility with other Salesforce-powered tools like Tableau and Marketing Cloud to enhance scalability and usability.
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