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6 UX Design Tips to Make AI Trustworthy and Easier to Use
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, Director. UX, Salesforce
Role: Designer, Developer
Industry: Technology
Product: Agentforce Sales, Agentforce
Topic: Agentic AI
Session Level: Beginner
Session Type: Theater
Session Summary: This session explored six essential UX design strategies for creating trustworthy and user-friendly AI experiences, emphasizing the importance of transparency, user control, and trust. The speaker highlighted the evolution of AI from human-only to AI-led experiences, using relatable examples like fast food ordering to illustrate how AI can seamlessly integrate into workflows. Key insights included making AI actions and boundaries clear, embedding AI into natural workflows, and simplifying setup processes to ensure smooth adoption. Real-world examples from Salesforce products like Slack, Sales Cloud, and Service Cloud demonstrated how these principles enhance user confidence and drive efficiency by keeping users informed and in control of AI interactions.
Key Takeaways:
• Transparency, control, and trust are the three foundational pillars for designing effective AI experiences, ensuring users feel confident in adopting AI tools.
• Salesforce products like Slack and Sales Cloud exemplify embedding AI into the natural flow of work, helping users achieve tasks more efficiently without disrupting their processes.
• Simplified setup processes, such as those in Salesforce Go, remove technical barriers and enable users to quickly start leveraging AI capabilities, driving higher adoption rates.
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