Agentforce agents are nondeterministic, making trust and reliability key concerns for adoption. Learn how to test, deploy, and monitor agents to ensure secure, reliable, and scalable AI in Salesforce.
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DevOps for AI: Testing and Deploying Agentforce at Scale
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, Architect, ASAGARWAL.COM PTE. LTD.
, Vice President, Salesforce Services, Ksolves
Role: Architect, Developer
Product: Agentforce 360 Platform, Agentforce
Topic: Agentic AI
Session Level: Intermediate
Session Type: Theater
Session Summary: The session focused on the DevOps lifecycle for Agentforce, emphasizing the importance of building, testing, deploying, and monitoring AI agents in production. Attendees learned about the six-phase development lifecycle, starting with defining business problems, designing agents with appropriate guardrails, and building and testing them for reliability, compliance, and security. Salesforce's Testing Center was highlighted as a crucial tool for ensuring agent performance, while advanced deployment options like Salesforce CLI, DevOps Center, and third-party tools were discussed for streamlining the deployment process. Agentforce Observability was introduced to monitor and optimize agents in production, enabling continuous improvement and ensuring robust, trusted AI implementations at scale.
Key Takeaways:
• Agentforce development lifecycle includes six key phases: Ideating around a business problem, designing the agent, configuring and building, testing for reliability, security, and performance, deploying using phased approaches, and monitoring for continuous improvement.
• Salesforce’s Testing Center enables comprehensive testing of Agentforce components, including evaluating agents for compliance, security, and performance, while highlighting considerations like single utterance test cases and data dependencies.
• Advanced deployment tools such as Salesforce CLI, DevOps Center, and third-party solutions simplify the deployment of Agentforce components, while observability features ensure optimal performance in production environments.
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