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Education Keynote: Create Your AI-Powered Connected Campus
, Director, Education Product Marketing, Salesforce
, SVP & GM Education, North America, Salesforce
, Director, Product Marketing, Salesforce
, Dean, University of Kentucky College of Social Work, University of Kentucky
, GM, Salesforce
, Chief Information Officer, DeVry University
, RVP, Salesforce
Role: IT Business Leader, Operations
Industry: Education
Product: Agentforce Education, Agentforce
Session Level: Beginner
Session Type: Keynote
Session Summary: The Education Keynote at Dreamforce 25 showcased Salesforce's transformative impact on the education sector, highlighting how AI-powered tools like AgentForce and Data Cloud are driving efficiency, personalization, and learner success. DeVry University shared its journey of creating an AI-powered institution, leveraging Salesforce solutions to automate processes, improve persistence rates, and deliver tailored support for non-traditional learners. The University of Kentucky College of Social Work demonstrated how technology is enabling innovative programs like its Kinship Navigator, which connects caregivers to critical resources through AI agents. Salesforce also unveiled new advancements in its education suite, including purpose-built workflows, a next-generation student information system, and enhanced capabilities for enrollment, retention, and career support, underscoring its commitment to transforming education at scale.
Key Takeaways:
• DeVry University has achieved year-over-year improvements in student persistence, nearing a 90% persistence rate, by leveraging Salesforce solutions like Data Cloud and Marketing Cloud to automate and personalize learner experiences.
• The University of Kentucky College of Social Work's Kinship Navigator program uses AI agents to streamline resource connections for caregivers, reducing staff burnout and enhancing community impact.
• Salesforce introduced over 20 agentic workflows and announced a new student financials module for its next-generation student information system, reinforcing its focus on delivering personalized, unified, and impactful education solutions.
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