Discover how Salesforce innovations with AI and data are revolutionizing manufacturing sales, channel management, and asset-centric service. Hear Trailblazers’ visions for the industry’s future.
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Sessions
Explore Dreamforce 2025 sessions.
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Manufacturing Keynote: Building the Next Agentic Enterprise
, VP & GM, Manufacturing Industry Product & Solutions, Salesforce
, Vice President, Information Technology, Eaton
, SVP Manufacturing, Retail & Consumer Goods, Salesforce
, AVP, SALESFORCE
, Senior Director, Manufacturing Solutions & Product Strategy, Salesforce
, Senior IT Director, Strategic Partner Marketing and Cloud Platforms, The Goodyear Tire & Rubber Company
, Principal Solution Engineer, Salesforce
Role: Service
Industry: Automotive, Manufacturing
Product: Agentforce Field Service, Agentforce Manufacturing
Session Level: Beginner
Session Type: Keynote
Session Summary: The Salesforce Manufacturing session at Dreamforce 2025 showcased groundbreaking innovations in manufacturing solutions, with a focus on leveraging agentic AI through the AgentForce platform to transform operations and customer-facing systems. Key highlights included advancements in Manufacturing Cloud, which now integrates manufacturing-specific data models, business processes, and applications, as well as the introduction of Sales Concierge and Sample Management to streamline sales and inventory processes. The session emphasized how AgentForce enables manufacturers to scale knowledge, automate processes, and simplify complex architectures, while also driving proactive and predictive service models through innovations like Connected Assets and Depot Repair. Attendees were inspired by real-world examples of how companies are using Salesforce platforms to enhance their operations, consolidate data, and deliver exceptional customer experiences, all while advancing toward new business models and operational efficiency.
Key Takeaways:
• AgentForce empowers manufacturers to scale knowledge across organizations, enabling every employee to act as an expert while improving customer interactions with predictive and personalized service capabilities.
• Innovations in Manufacturing Cloud, including Sales Concierge and Sample Management, streamline sales, inventory, and customer engagement processes, reducing operational complexity and driving faster, smarter sales cycles.
• Proactive service tools like Connected Assets and Depot Repair help manufacturers reduce costs, prevent downtime, and unlock new revenue opportunities by transforming service operations into data-driven growth engines.
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