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Nonprofit Keynote: Scale Impact in the Age of AI
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, Principal, Strategic Solution Engineer, Salesforce
, Global GM & VP, Nonprofit Solutions & Strategy, Salesforce
, CEO and President, Pacific Clinics
, National Vice President, Product, Boys & Girls Clubs of America
, Product Marketing Director, Salesforce
, Senior Product Marketing Manager, Salesforce
, EVP, Global NGO Sales Leader, Salesforce
Role: Administrator
Industry: Nonprofit
Product: Agentforce Nonprofit, Agentforce
Session Level: Beginner
Session Type: Keynote
Session Summary: This engaging Salesforce nonprofit keynote at Dreamforce highlighted the transformative potential of AI and agent-driven technologies to address key challenges faced by nonprofits. Salesforce showcased its commitment to supporting over 62,000 nonprofits globally, unveiling innovative solutions like the newly rebranded AgentForce Nonprofit (formerly Nonprofit Cloud) and purpose-built agents for fundraising, volunteer management, and participant management. Key data points from the annual nonprofit trends report revealed that AI adoption among nonprofits has surged from 12% to 54% in one year, addressing critical issues like insufficient funding, increased demand for services, and administrative inefficiencies. The session also featured live demonstrations of agent-building, customer success stories, and the announcement of three general availability agents designed to help nonprofits scale their impact efficiently and effectively in the AI era.
Key Takeaways:
• Salesforce's new AgentForce Nonprofit platform integrates AI-driven tools to help nonprofits transition from manual workflows to unified, conversational, and AI-first engagements, enhancing efficiency and mission focus.
• AI adoption among nonprofits has grown significantly, with 54% now piloting or using AI for tasks like fundraising, marketing, and impact reporting, representing a dramatic increase from 12% the previous year.
• The session introduced three general availability agents—Prospect Research Agent, Participant Management Agent, and Volunteer Capacity and Coverage Agent—designed to address nonprofits' top challenges like fundraising and workload management.
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