See how the public sector transforms to deliver its mission with Agentforce. Get inspired by our customers as they tell their stories, and get practical counsel from experts.
Dreamforce passes are going fast. Don’t miss the most valuable event in business. Register now.
Register to join Dreamforce in San Francisco, or stream it free on Salesforce+.
Dreamforce is almost here and passes are going fast. Don’t miss your last chance to save $400 by September 26.
Sessions
Explore Dreamforce 2025 sessions.
Browse 1,600+ sessions from 2025 by role, topic, or industry and get inspired for the innovation coming to Dreamforce 2026.
Public Sector Keynote: Launch the Agentic Government
, Senior Director, Product Management, Salesforce
, Industry Advisor, Public Sector, Salesforce
, Director of Strategy and New Projects, City Council of Barcelona. Municipal Institute of Social Services.
, VP Global Public Sector, Salesforce
, Lead Solution Engineer, Salesforce
, Director, Product Marketing, Salesforce
, CEO of Missionforce, Salesforce
Role: IT Business Leader, Operations
Industry: Public Sector
Product: Agentforce Public Sector, Agentforce
Topic: Agentic AI
Session Level: Beginner
Session Type: Keynote
Session Summary: The session highlighted Salesforce's transformative innovations for public sector services, particularly the integration of AI agents, unified platforms, and data-driven solutions to tackle inefficiencies and enhance trust. Demonstrations showcased how AgentForce Public Sector, powered by Data 360, Slack, and MuleSoft, can streamline processes such as complaint management, licensing, and inspections, reducing workloads and response times significantly. Real-world examples, like the city of Barcelona's use of AI agents to amplify the impact of their social workers, illustrated the potential for governments to scale services without scaling costs, while maintaining compliance and trust. The session emphasized that these AI agents do not replace workers but empower them, enabling public servants to focus on mission-critical tasks and delivering faster, more empathetic services to citizens.
Key Takeaways:
• AgentForce Public Sector enables governments to scale services securely and efficiently, reducing manual administrative burdens and response times for tasks such as benefits processing and licensing applications.
• Barcelona's implementation of AI agents in social services highlights how governments can amplify the impact of their workforce, ensuring vulnerable citizens receive faster and more personalized support.
• Salesforce's platform, built on trust and compliance, integrates seamlessly with tools like Slack, MuleSoft, and Data 360, allowing public sector organizations to break silos, connect data, and deliver modern, responsive services to constituents.
Session Summary Feedback: Report a Concern
Available Now on Salesforce+: Watch now
