Learn about one of Agentforce Service’s best-kept secrets: AI & real-time translations. See it in action, hear how customers use it, and leave with tips to boost CSAT, rep speed, and global ROI, fast.
Dreamforce passes are going fast. Don’t miss the most valuable event in business. Register now.
Register to join Dreamforce in San Francisco, or stream it free on Salesforce+.
Dreamforce is almost here and passes are going fast. Don’t miss your last chance to save $400 by September 26.
Sessions
Explore Dreamforce 2025 sessions.
Browse 1,600+ sessions from 2025 by role, topic, or industry and get inspired for the innovation coming to Dreamforce 2026.
Unleash the Power of AI & Real-Time Translation for Service
Required equipment: Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
, Distinguished Strategic Solution Engineer, Salesforce
, Product Management Director, Salesforce
Role: Administrator, Service
Product: Agentforce Service, Agentforce
Topic: Customer Relationships
Session Level: Beginner
Session Type: Theater
Session Summary: The session focused on how Salesforce's Service Cloud is revolutionizing customer service by integrating AI and real-time translation to address growing global expectations. Customers demand instant, multilingual, and personalized support across channels, but service teams face challenges like limited resources and burnout. By combining human expertise with AI, Service Cloud enables seamless multilingual support, empowering agents to provide on-brand service in over 90 languages while reducing costs and improving efficiency. A live demo showcased AI-driven tools, including real-time transcript translation, multilingual knowledge article creation, and agent customization, highlighting how these innovations bridge the service gap to enhance customer trust and satisfaction.
Key Takeaways:
• Service Cloud's integration of AI and real-time translation enables agents to provide support in over 90 languages, saving companies up to $70,000 annually on translation costs while boosting efficiency and customer satisfaction.
• The platform allows teams to maintain brand consistency by uploading custom terminology for translations, ensuring high-quality and on-brand communication with customers worldwide.
• AI-powered tools, such as multilingual knowledge article creation and customizable agent language settings, equip service teams to quickly adapt to new languages and scale global customer support effectively.
Session Summary Feedback: Report a Concern
