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Sessions
Explore Dreamforce 2025 sessions.
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Enhancing Agent Experiences with AI
Discover how AI innovations with Agentforce and Genesys transformed an Experience Cloud hub enabling enhanced agent efficiency and client experience through call summarization and article insights.
Required equipment: Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
Objective 1: Learn CX Cloud automation with Genesys enabling automatic case wrap-up, voice record automations, & predictive/generative AI.
Objective 2: Learn cost-effective, time-to-market solutions to leverage Agentforce-assisted services for AI.
Objective 3: Tap and build agentic foundation using knowledge as the driver for improving agent efficacy.
, Chief Architect, Cognizant
, Sr Director Business Operations, DIRECTV
, DIRECTV360 Product Manager, DIRECTV
Role: Executive, IT Business Leader
Industry: Communications, Media and Entertainment
Product: Experience Cloud, Einstein
Topic: Artificial Intelligence
Session Level: Intermediate
Session Type: Breakout




