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Sessions
Explore Dreamforce 2025 sessions.
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Agile Innovation at Heathrow: Boosting Passenger Experience
Discover how Heathrow Airport's innovative commercial digital strategy is transforming passenger experience, driving significant improvements in engagement and satisfaction over the past 5 years.
Required equipment: Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
Objective 1: Learn how to build new capabilities across a complex business to drive new revenue.
Objective 2: Discover how to provide continuously engaging and effective service throughout the customer journey.
Objective 3: See how to use AI to increase scale and service while lowering costs.
, VP, Digital, eCommerce and Marketing, Heathrow Airport
, Executive Vice President, Capgemini UK
Role: Executive, IT Business Leader
Industry: Retail, Travel, Transportation, and Hospitality
Product: Agentforce Commerce, Agentforce Service
Topic: Business as a Platform for Change
Session Level: Intermediate
Session Type: Breakout




