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Challenging the Status Quo: Rethinking Automation
Your sales and care experiences drive costs down and fuel growth. Just adding agentic AI to the mix won’t resolve the problems that have been put off — aligning data, tech people, and processes will.
Required equipment: Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
Objective 1: Learn why 95% of enterprise AI implementations fail and how the right approach can help you beat the odds.
Objective 2: Understand how core organizational capabilities and human-centric workflows influence AI performance and scalability.
Objective 3: Discover how to realize greater value from your AI integrations through a multi-use case approach.
, Chief Product Officer, Concentrix
, Head of Agentics, TPS, Concentrix
Role: Executive, Sales, Service
Product: Agentforce Service, Agentforce, Data 360
Session Level: Intermediate
Session Type: Breakout




