Learn how the latest innovations in data, AI, and Agentforce help tech companies accelerate growth and innovation. Hear from leaders about their journeys to becoming an agentic enterprise.
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Sessions
Explore Dreamforce 2025 sessions.
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Tech Keynote: Humans with Agents Power Revenue and Retention
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, VP, Business Technology - Go To Market, Workday
Role: Sales, Service
Industry: Technology
Product: Agentforce Sales, Agentforce Service, Agentforce
Topic: Agentic AI
Session Level: Beginner
Session Type: Keynote
Session Summary: This session highlighted Salesforce's latest advancements in artificial intelligence and data integration, focusing on the transformative potential of becoming an 'agentic enterprise.' It shared insights from a survey of over 450 technology executives, revealing that 70% feel their industry is back to health, with increased IT and AI spending driving innovation and revenue growth. The introduction of AgentForce 360 and Data Cloud was emphasized, with solutions that unify data, deploy AI agents across organizations, and enhance both customer and employee experiences. Real-world examples from leading companies demonstrated the impact of these technologies, including significantly improved customer service resolution rates, streamlined workflows, and accelerated revenue generation through innovations like Partner Cloud and AgentForce Voice.
Key Takeaways:
• AgentForce 360 combines AI agents with human teams to create collaborative networks that enhance efficiency and drive customer satisfaction across enterprises.
• Data Cloud and MuleSoft enable seamless data integration and zero-copy architecture, allowing organizations to mature their data and agent strategies in parallel for faster innovation.
• Real-world implementations showcased how AgentForce increased customer service deflection rates by over 40%, reduced response times dramatically, and simplified complex revenue workflows, driving retention and growth.
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