AI is reshaping how we work — from screen-first to voice-first, from manual to conversational. Join ElevenLabs and WRITER to explore building trusted, enterprise-grade AI infrastructure.
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Rewriting the Enterprise Playbook with AI
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, Co-Founder & CEO, Writer
, Co-Founder & CEO, ElevenLabs
Role: IT Business Leader
Product: Agentforce
Topic: Agentic AI
Session Level: Beginner
Session Type: Theater
Session Summary: This session explored the transformative role of AI as a core infrastructure for enterprise operations, emphasizing the integration of conversational agents, voice technology, and enterprise systems like Salesforce. Panelists discussed how AI is no longer just a tool but a driver of business transformation, requiring leaders to adopt a new mindset and leverage AI to encode organizational intelligence. The conversation highlighted the importance of moving from pilots to enterprise deployment, with examples of AI-powered customer support systems delivering significant ROI by reducing costs and enhancing user experience. Additionally, the future of enterprise workflows was examined, where AI agents are expected to act as enterprise brains, reshaping hierarchies and enabling unprecedented cross-functional collaboration and efficiency.
Key Takeaways:
• AI is evolving from being a tool to becoming a foundational infrastructure in enterprises, enabling seamless integration across systems like Salesforce, Service Cloud, and other platforms.
• The shift from pilot programs to full-scale AI deployments is yielding measurable ROI, as demonstrated by use cases such as AI-powered customer support handling over 100,000 daily calls for a large e-commerce company.
• In the next 3-5 years, enterprise workflows will be transformed by AI agents acting as systems of record, flattening organizational hierarchies and enabling faster, context-rich decision-making.
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