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AI for Ecommerce: Using Agentforce to Grow Profitability
Join digital and IT leaders to exchange ideas on autonomous AI use cases for ecommerce across industries. Hear how merchants are using Agentforce to boost revenue and lower costs to serve.
Objective 1: Learn how to use Agentforce's Service Agent Template to launch a scoped assistant for order status, FAQs, escalation.
Objective 2: Define scope with four topics — goals, role, company knowledge, and access — then map intents, topics, and actions.
Objective 3: Learn to add voice and SMS and guided shopping, cut WISMO, speed after-hours replies, and lift conversion.

, Associate Product Manager, Salesforce

, Senior Director, eCommerce and Digital Marketing, Rock West Composites Inc.

, VP of Engineering, Health-e Commerce

Role: Commerce, Sales
Product: Agentforce Commerce, Agentforce
Topic: Agentic AI
Session Level: Beginner
Session Type: Roundtable

Welcome to the Agentic Enterprise.