See how Salesforce uses Heroku to run Slack apps at scale for 80,000+ employees, saving millions and cutting approval times from days to hours, freeing up resources to drive corporate goals.
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How Salesforce Drives Productivity with Heroku and Slack
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, VP, Software Engineering, Salesforce
, SVP & CMO Heroku, Salesforce
Role: Architect, Developer, IT Business Leader
Product: Heroku, Slack, Agentforce
Topic: Salesforce on Salesforce
Session Level: Advanced
Session Type: Theater
Session Summary: The session highlighted how Salesforce leverages Heroku, Slack, and other integrated products to enhance productivity and streamline workflows for its 76,000 employees. Custom applications built on Heroku and integrated into Slack, such as Task Hubs and Approval bots, allow users to consolidate systems and reduce context switching, ultimately improving efficiency. By utilizing solutions like Data Cloud, Tableau, and MuleSoft, Salesforce has unified siloed data, empowered engineers with actionable insights, and automated processes to optimize the developer lifecycle. These innovations have not only streamlined internal operations but also demonstrated how Salesforce products can drive transformative outcomes for customers by enabling flexible, scalable, and AI-powered solutions tailored to specific needs.
Key Takeaways:
• Salesforce has onboarded over 1,000 Slack channels and supports 15,000 employees with engineering agents, significantly reducing response times and improving productivity.
• Heroku's support for nine programming languages and seamless integration with Salesforce products allows developers to focus on building impactful applications without worrying about infrastructure management.
• Data Cloud powers unified data insights across Salesforce, enabling advanced analytics in Tableau and seamless actionability with Slack and MuleSoft, driving measurable improvements in workflows and decision-making.
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