Learn how hybrid reasoning enables Agentforce to reason across data, make smarter decisions, and deliver more accurate outcomes.
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Intro to Hybrid Reasoning: How to Build Reliable Agents
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, Product Manager, Salesforce
, Director, Product Manager, Salesforce
, Senior Product Manager, Salesforce
Role: Administrator, Developer
Product: Agentforce
Topic: Agentic AI
Session Level: Intermediate
Session Type: Theater
Session Summary: The session introduced Salesforce's new Agent Builder and Agent Script, designed to enhance the creation of hybrid reasoning agents by combining deterministic logic with AI-powered flexibility. The new scripting language, Agent Script, allows for a seamless blend of natural language and programmatic elements, enabling users to build reliable, repeatable, and highly configurable workflows. Key features include the ability to gather context upfront, embed logic before reasoning begins, and transition deterministically between topics, all within an intuitive document-style canvas or a detailed script view. Additionally, the session showcased advanced tools like AI-assisted editing, a conversational assistant for agent building, and a revamped preview and debugging experience, all of which streamline the process of building production-level agents with robust orchestration capabilities.
Key Takeaways:
• Agent Script introduces a hybrid reasoning model that combines deterministic workflows with the flexibility of AI, ensuring consistent and reliable outcomes for customer interactions.
• The new Agent Builder features a document-style canvas and script view, allowing both low-code and advanced users to configure agents with greater precision and control, including deterministic topic transitions and logic embedding.
• AI-powered tools like the conversational assistant and enhanced preview/debugging experience simplify the process of creating and refining agents, while providing actionable insights into agent performance and orchestration.
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