Dreamforce passes are going fast. Don’t miss the most valuable event in business. Register now.

Register to join Dreamforce in San Francisco, or stream it free on Salesforce+.

Dreamforce is almost here and passes are going fast. Don’t miss your last chance to save $400 by September 26.

Sessions

Explore Dreamforce 2025 sessions.

Browse 1,600+ sessions from 2025 by role, topic, or industry and get inspired for the innovation coming to Dreamforce 2026.

Back to Session CatalogBack to Session Catalog
Turn Feedback into Action — Capture What Matters
Collecting feedback from every channel is tough — acting on it is even harder. In this roundtable, hear how peers are capturing insights at scale and taking action with AI.
Objective 1: Learn how service teams capture customer feedback across different channels.
Objective 2: Understand the most common challenges in using feedback to improve customer service.
Objective 3: See how unified feedback helps improve satisfaction and build customer loyalty.

, Associate Product Marketing Manager, Salesforce

Role: Service
Product: Agentforce Service
Topic: Customer Relationships
Session Level: Intermediate
Session Type: Roundtable

Welcome to the Agentic Enterprise.