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4.2 out of 5.

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Accenture

Pioneer

Overview

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com.

https://www.accenture.com/us-en/about/events/dreamforce-salesforce

Sponsored Sessions

  • Yes
    Service
    Energy and Utilities
    Agentforce
    Data 360
    Agentic AI
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session at Dreamforce showcased the transformative potential of generative AI and Salesforce solutions, including Agent Force and the Salesforce Trust Platform, in revolutionizing customer service and business operations. Through a detailed case study, an oil and gas company demonstrated how they leveraged assistive and autonomous agents to enhance customer interactions, achieve compliance, and reduce costs in their liquid gas petroleum business. By implementing transactional AI processes and integrating Salesforce tools with existing APIs, the company achieved notable results, including a 48% conversion rate and significant cost reductions. The session also emphasized the importance of human reinvention, collaboration, and rigorous compliance measures in successfully deploying generative AI technology at scale across various business functions and geographies.
    <html><head></head><body><p>• The implementation of assistive and autonomous agents powered by Agent Force led to a 48% conversion rate and streamlined complex customer service processes for the company.</p><p>• Integrating generative AI with existing APIs allowed the company to scale transactional processes while maintaining compliance with stringent European regulations.</p><p>• The adoption of generative AI required a cultural shift, emphasizing collaboration, value-driven KPIs, and redefining employee roles as data curators and agent governors.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987370648001hYGp
    How Repsol turned WhatsApp gas orders into a scalable, secure generative AI use case.
    Monitoring KPIs to ensure efficiency, compliance, adoption, and customer trust.
    Roadmap to agentic AI: moving from transactional bots to next-gen intelligent assistants.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987370648001hYGp">Report a Concern</a>
    Breakout
    Live Session Audio Icon
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    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    1:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Discover how Repsol and Accenture evolved from WhatsApp gas orders to an agentic AI roadmap powering efficiency, user trust, and future energy innovation.

    , Management Consulting Principal Director, Accenture

    , DATA + AI Salesforce Practice Lead Iberia, Accenture

    , IT & Digital Business Partner Director, REPSOL

    • Tuesday, Oct 141:00 PM - 1:45 PM PDT
  • Yes
    Executive
    Agentforce
    Customer Relationships
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session focused on the transformative potential of AI and digital agents in reimagining workflows and processes, with a particular emphasis on Salesforce’s Agent Force platform. Speakers shared insights on leveraging foundational use cases, like AI-powered virtual sales assistants, to save time and improve efficiency, with early results showing up to two hours saved per week for sales teams. The conversation highlighted the importance of integrating AI into existing workflows, ensuring data readiness through tools like Salesforce Data Cloud and Snowflake, and fostering collaboration across business and IT teams to scale AI initiatives. Participants were encouraged to approach AI as a partnership between agents and humans, emphasizing the need for ongoing monitoring, user feedback, and a focus on measurable ROI to drive adoption and long-term success.
    <html><head></head><body><p>• Early AI use cases, such as virtual sales assistants, have demonstrated tangible time savings of up to two hours per week, showcasing the potential for increased productivity and efficiency.</p><p>• Collaboration between business teams, IT, and platforms like Salesforce and Data Cloud is critical to identifying valuable use cases and ensuring scalable, data-driven AI implementations.</p><p>• Starting with basic, foundational use cases and leveraging existing clean data is key to building trust and adoption while planning for more complex, advanced AI capabilities over time.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987369743001hx5L
    Learn how Boston Scientific quickly delivers high-value AI use cases to build an agent-driven future.​
    Explore real-world AI and data-driven examples transforming customer engagement across functions.​
    Discover tactical methods to scale Agentforce compliantly in life sciences. ​
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987369743001hx5L">Report a Concern</a>
    Breakout
    Live Session Audio Icon
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    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    2:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Boston Scientific and Accenture talk scaling Agentforce to reinvent engagement, deliver AI value, and improve patient outcomes compliantly.

    , AI & Salesforce Optimization Lead, Global Customer Care, Boston Scientific

    , Director- Global Salesforce & Commercial Data Platform Strategy & Execution, Boston Scientific Corporation

    , Life Sciences Agentforce Practice Lead, Accenture

    • Tuesday, Oct 142:15 PM - 3:00 PM PDT
  • Yes
    Executive
    IT Business Leader
    Communications
    Agentforce
    Data 360
    Agentic AI
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session explored the transformative journey of a major telecom company leveraging Salesforce technologies, including Sales Cloud, Data Cloud, and Agent capabilities, to modernize and optimize their operations. The discussion highlighted how the company adopted Salesforce in a phased approach over several years, starting with foundational CRM tools and evolving toward advanced AI-powered solutions like Agent Force to create more efficient and customer-focused processes. Data played a critical role in enabling a 360-degree (or near-complete 270-degree) view of customers, allowing the organization to integrate insights from Salesforce and back-office systems to drive actionable outcomes. The speakers emphasized the importance of governance, change management, and partnerships with Salesforce and Accenture in navigating the challenges of emerging technologies while ensuring a seamless transformation for employees and customers alike.
    <html><head></head><body><p>• The phased adoption of Salesforce technologies, starting with Sales Cloud and evolving to Data Cloud and AI-driven Agent Force, enabled the company to modernize operations without disrupting ongoing business activities.</p><p>• Data integration and governance were critical in creating a cohesive customer view, enabling actionable insights and fostering a competitive edge in the market.</p><p>• Strong partnerships with Salesforce and Accenture, combined with robust change management and a focus on empowering employees, were essential to the success of the AI transformation journey.</p></body></html>
    Video On Demand
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987368857001h7Tc
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987368857001h7Tc">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Available on Salesforce+ Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2025/series/communications_media_and_technology_at_dreamforce_2025/episode/episode-s1e22">Watch now</a>
    3:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Discover how Cox Communications and Accenture use Agentforce and Data Cloud to empower agents, personalize experiences, and boost operational efficiency.

    , Associate Director, Accenture

    , Managing Director, Accenture

    , IT Senior Director, Cox Communications

    • Tuesday, Oct 143:30 PM - 4:15 PM PDT
  • Yes
    Executive
    Healthcare and Life Sciences
    Agentforce Life Sciences
    Agentforce
    Agentic AI
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session explored the evolving role of AI and generative technologies in the life sciences industry, focusing on how these innovations can transform commercial operations, accelerate drug pipelines, and improve patient outcomes. Speakers highlighted the challenges of scaling AI solutions, particularly in data readiness, organizational change, and cross-functional collaboration, while emphasizing the importance of balancing rapid experimentation with long-term strategic goals. Notable examples included virtual sales representatives, AI-driven marketing content creation, and enhanced training simulations for healthcare professionals, which are already demonstrating tangible progress. The session also underscored the critical need for upskilling talent, fostering a culture of innovation, and breaking down traditional silos to fully realize the potential of generative AI in driving efficiency, quality, and top-line growth in the industry.
    <html><head></head><body><p>• Generative AI is beginning to show tangible progress in areas like virtual sales representatives, AI-assisted marketing content creation, and medical training simulations, with significant advancements expected within the next year.</p><p>• Data readiness remains a key barrier to scaling AI solutions, but cross-functional collaboration and deliberate organizational changes, such as capability teams and AI accelerator committees, are helping address these challenges.</p><p>• Empowering existing talent with accessible AI tools, clear guardrails, and a focus on solving real business problems is critical to driving innovation and ensuring long-term success in leveraging generative technologies.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987366977001hILk
    Transform with purpose and learn from industry leaders who’ve built successful business cases for transformation.
    Break barriers with AI and discover how data and AI have and will continue to improve customer engagement across functions.
    Future-proof your team throug understanding of the changing roles, skills, and structures in the life sciences industry.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987366977001hILk">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    8:00 a.m. Wednesday, Oct 15
    Wednesday, Oct 15
    Join Accenture and leaders from Pfizer, Bayer & CSL to explore how life sciences companies are harnessing AI-powered innovation to reinvent customer engagement, drive bold visions and unlock value.

    , VP, Global Digital Platforms, Engineering, Operations and Rapid Response, Pfizer

    , SVP - CIO Bayer Pharmaceuticals, Bayer

    , Managing Director, Global Life Science Commercial Lead, Accenture AG

    , Vice President & CIO, CSL Behring, Seqirus & Vifor I&T, CSL Behring

    • Wednesday, Oct 158:45 AM - 9:30 AM PDT
  • Yes
    Executive
    IT Business Leader
    Professional Services
    Technology
    Agentforce 360 Platform
    Agentforce
    Agentic AI
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session provided a comprehensive overview of the transformative journey undertaken to reinvent the sales process using Salesforce products like Agentforce, Einstein Copilot, and Data Cloud. The presenters detailed a three-phase strategy: unification of disparate systems, scaling through automation and standardization, and reinvention with AI-driven processes, resulting in a 99% forecasting accuracy and significant time savings. They emphasized the importance of embedding instrumentation within processes to measure ROI effectively, leveraging AI to free up capacity, and adopting a vertically integrated tech stack to simplify implementation. Looking ahead, the focus will be on scaling AI adoption, refining governance frameworks, and fostering seamless collaboration between sales and marketing through integrated Salesforce solutions. The session highlighted how these innovations are reshaping roles, improving efficiency, and driving growth in the enterprise sales landscape.
    <html><head></head><body><p>• Embedding instrumentation into redesigned processes ensures real-time ROI measurement and eliminates the need for post-implementation tracking.</p><p>• Adopting AI-driven tools like Agentforce and Einstein Copilot has enabled a 99% forecasting accuracy and freed up capacity for teams to focus on high-value activities like client relationship building.</p><p>• The integration of Salesforce solutions across sales and marketing fosters collaboration, streamlines workflows, and ensures data consistency, driving better decision-making and business outcomes.</p></body></html>
    Video On Demand
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987367911001h9KH
    Discover how the world’s leading Salesforce SI reinvented sales on Salesforce with Agentforce innovation.
    Learn how Accenture helped 55,000 sellers boost productivity with unified processes and real-time AI guidance.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987367911001h9KH">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Available on Salesforce+ Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2025/series/agentforce_at_dreamforce_2025/episode/episode-s1e40">Watch now</a>
    Wednesday, Oct 15
    11:00 a.m. Wednesday, Oct 15
    Discover how Accenture uses Salesforce Agentforce and AI to unify sales, boost productivity, and empower sellers with real-time insights for higher win rates.

    , Senior Managing Director, Global Salesforce Business Group Lead, Accenture

    , Accenture’s Group Chief Executive of Technology and Chief Technology Officer, Proquire

    , Managing Director, Global Lead, Sales Excellence and Client Success, Accenture

    • Wednesday, Oct 1511:15 AM - 12:00 PM PDT
  • Yes
    Executive
    Agentforce
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session explored how a major energy services company partnered with Salesforce and Accenture to revolutionize customer service operations using Salesforce products and AI innovations. By leveraging Service Cloud, Sales Cloud, Marketing Cloud, and Data Cloud, the company transformed its customer interactions, handling over 32,000 cases daily and streamlining technician workflows with tools like CPQ Plus and Field Service. AI-driven solutions, such as Agentforce and Data Cloud integrations, enabled faster case resolution, improved diagnostics, and enhanced customer satisfaction, while innovative orchestration agents coordinated tasks among various AI and human agents. Looking ahead, the company aims to expand its AI capabilities by implementing voice agents, multimodal AI, and agent control systems to ensure compliance, security, and scalability across its operations.
    <html><head></head><body><p>• The implementation of Salesforce clouds, including Service Cloud, Sales Cloud, and Marketing Cloud, alongside AI innovations like Agentforce, reduced case resolution times and improved customer experience, with over 42% of digital cases resolved efficiently.</p><p>• Data Cloud and AI-powered orchestration agents facilitated seamless collaboration between human and AI agents, enabling tasks like real-time error diagnostics, case management, and technician appointment scheduling, saving significant time and resources.</p><p>• Future initiatives include deploying voice agents and multimodal AI to enhance customer interactions, while agent control systems will address challenges like security, compliance, and budget management to scale AI-driven operations effectively.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1749505865485001efbj
    Identify high-impact use cases that deliver measurable ROI, from customer-facing self-service to internal process automation.
    Learn how dual-channel AI optimization can enhance customer experience and employee productivity.
    Understand the methodology behind achieving 11% productivity gains through AI-powered automation in service industries.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1749505865485001efbj">Report a Concern</a>
    Breakout
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    Visible
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    Moscone West, Level 3
    Moscone West
    Wednesday, Oct 15
    4:00 p.m. Wednesday, Oct 15
    Discover how France’s #1 home services provider leverages Data Cloud and Agentforce for customer self-care and invoice processing, achieving +11% productivity gains through AI-driven transformation.

    , Head of CRM and Digital, ENGIE HOME SERVICES

    , Global Account Director, Salesforce

    , Managing Director, Accenture

    • Wednesday, Oct 154:15 PM - 5:00 PM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw