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Deloitte Digital

Pioneer

Overview

At Deloitte Digital, we bring things together to create great impact. We combine the discipline of Deloitte with the power of creativity. We connect people, ideas, technology, and capabilities in innovative ways to create new solutions to some of the world's biggest problems.

https://www.deloittedigital.com/us/en/alliances/Salesforce.html

Sponsored Sessions

  • Yes
    Operations
    Purchasing and Procurement
    Energy and Utilities
    Consumer Goods
    Agentforce Service
    Agentforce
    Data Activation
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session at Dreamforce focused on leveraging Salesforce and Deloitte's advanced tools to enhance supply chain resilience amidst increasing global disruptions such as tariffs, geopolitical tensions, and natural disasters. It highlighted the critical need for visibility into multi-tier supply chains, emphasizing that most risks emerge beyond tier one suppliers. The demonstration showcased the integration of Salesforce's Supplier 360 and Agent Force capabilities, which autonomously map supply chains, identify and prioritize risks, and streamline decision-making processes. By employing AI-driven agents and advanced data analytics, organizations can proactively address supply chain vulnerabilities, enabling faster responses and greater operational resilience.
    <html><head></head><body><p>• Supply chain disruptions are increasingly common, with risks often originating from tier two or beyond suppliers, necessitating deeper visibility into multi-tier networks.</p><p>• Salesforce's Supplier 360 and Agent Force provide an integrated platform for mapping global supply chains, identifying risks, and prioritizing actionable alerts to mitigate disruptions efficiently.</p><p>• AI-driven agents can autonomously analyze extensive supply chain data, prioritize critical risks, and enable proactive decision-making, reducing the burden on human teams while improving operational resilience.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987463928001h1do
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987463928001h1do">Report a Concern</a>
    Theater
    Live Session Audio Icon
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    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    1:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Do you understand your exposure from tariffs or any other risk factor? Learn how to establish visibility and agility across your multitiered supply chain to sense and mitigate any type of disruption.

    , Managing Director, Deloitte Consulting LLP

    , Partner, Deloitte

    • Tuesday, Oct 141:00 PM - 1:20 PM PDT
  • Yes
    Executive
    IT Business Leader
    Public Sector
    Technology
    Experience Cloud
    Agentforce Public Sector
    Customer Relationships
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session highlighted how the City of Los Angeles leveraged Salesforce to modernize and unify its 311 system, transforming the way city services are delivered to its 4 million residents and over 500,000 businesses. With the support of Salesforce's platform and Deloitte as an implementation partner, 12 city departments were consolidated into a unified system, streamlining 87 services such as pothole repairs, graffiti removal, and waste collection, while expanding accessibility with multi-language support and ADA compliance. The new system, replacing a decade-old outdated platform, has already seen a 20% increase in engagement, a 90% case closure rate, and an average resolution time of five days, with some services like pothole repairs being completed within 72 hours. By leveraging tools such as Service Cloud, field service capabilities, and real-time updates, the city has not only improved operational efficiency but also enhanced citizen satisfaction, preparing for major upcoming events like the 2028 Olympics and beyond.
    <html><head></head><body><p>• The new Salesforce-powered 311 system has increased service requests by 20%, achieving a 90% case closure rate and reducing resolution times to an average of five days, with potholes resolved in just 72 hours.</p><p>• The platform supports accessibility by incorporating ADA compliance, multi-language support for over 200 languages, and integration with tools like Google Maps for precise location tracking, ensuring inclusivity for all residents.</p><p>• The unified system enables real-time updates, centralized data for analytics, and streamlined workflows across 12 departments, fostering collaboration and efficiency while preparing the city for future AI innovations and major global events.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987338934001hYoJ
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987338934001hYoJ">Report a Concern</a>
    Breakout
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    Visible
    Yes
    Metreon AMC
    3:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Discover how the City of L.A. transformed city services and staff workflows. Learn what’s needed to deliver an enterprise-wide, city-wide platform both technically and politically.

    , Senior Manager, Deloitte Consulting LLP

    , Chief Information Officer, City of Los Angeles

    • Tuesday, Oct 143:00 PM - 3:45 PM PDT
  • Yes
    Operations
    Sales
    Financial Services
    Agentforce Financial Services
    Agentforce
    Artificial Intelligence
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    Learn how financial services firms moved from AI pilots to scaled adoption and measurable impact.
    Explore strategies to operationalize AI, from selecting pilots to scaling and driving business value.
    Understand key challenges, enablers, and lessons learned in embedding AI across financial services.
    Breakout
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    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Metreon AMC
    3:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Discover how three financial services companies moved from AI pilots to measurable business value. Hear their stories and learn proven strategies for scaling, operationalizing, and delivering impact.

    , Executive Director and COO, Bandhan Bank

    , Head of Global Sales Management, T. Rowe Price Associates

    , Head of Digital Applications Delivery, Auto Club Group

    , Principal, Deloitte Consulting

    • Tuesday, Oct 143:00 PM - 3:45 PM PDT
  • Yes
    Executive
    IT Business Leader
    Technology
    Agentforce
    Agentic AI
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This Salesforce session highlighted key innovations in AI-driven automation and integration, focusing on the transformative potential of generative AI and large language models in enterprise workflows. The discussion emphasized the role of platforms like Salesforce, Slack, MuleSoft, and Tableau in enabling seamless collaboration, data contextualization, and agent-to-agent interactions, with a strong focus on trust, security, and extensibility. Notable announcements included advancements in Salesforce Agent Force, the integration of structured and unstructured data through Data Cloud, and AI-powered metadata extraction capabilities within Box. These developments illustrate how AI is reshaping business processes, empowering users with actionable insights, and optimizing operations across industries, all while maintaining robust compliance and governance guardrails.
    <html><head></head><body><p>• Salesforce Agent Force has evolved significantly, now enabling both reactive and autonomous actions, while supporting cross-functional use cases like customer service, sales, and marketing with greater depth and maturity.</p><p>• The integration of Data Cloud and Box enhances AI's ability to process and contextualize unstructured data, enabling more accurate insights and decision-making capabilities for businesses across various industries.</p><p>• Salesforce's partnerships with leading AI providers like Anthropic ensure that customers can choose models that meet their specific needs, while maintaining security, compliance, and extensibility in their enterprise IT ecosystems.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987337158001h9Vw
    Understand how AI agents are shaping enterprise automation, data insights, and scalability.
    Explore architectures and engineering powering Claude Code, Agentforce, and Box AI innovations.
    Gain insights from industry leaders on secure, real-world AI adoption in enterprise settings.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987337158001h9Vw">Report a Concern</a>
    Breakout
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    Visible
    Yes
    Metreon AMC
    4:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Explore how AI agents and platforms from top tech players are shaping enterprise automation, data insights, and secure AI adoption to drive the next way of intelligent business solutions.

    , Head of Claude Code, Anthropic

    , EVP, Agentforce and Data Cloud, Salesforce

    , VP of Engineering, Box

    , US Sales & Service Offering Lead, Deloitte

    • Tuesday, Oct 144:15 PM - 5:00 PM PDT
  • Yes
    IT Business Leader
    Healthcare and Life Sciences
    Agentforce Life Sciences
    Artificial Intelligence
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session explored how artificial intelligence (AI) is reshaping the pharmaceutical industry's commercial, patient engagement, and operational models while addressing its inherent challenges. Speakers emphasized the need to treat data as a strategic business product, highlighting issues like fragmented data and the importance of governance and trust to ensure AI adoption at scale. They discussed how AI can transform field execution, enabling personalized, data-driven interactions for healthcare providers and patients, and stressed the importance of balancing speed with comprehensive change management. While AI's potential to revolutionize areas such as patient engagement, field force enablement, and operational efficiency is immense, the session underscored that human relationships, empathy, and leadership remain irreplaceable in driving meaningful change in the industry.
    <html><head></head><body><p>• AI's success in the pharmaceutical sector depends on treating data as a strategic business product, with robust governance and interoperability to overcome challenges like trust and scalability.</p><p>• Field execution and patient engagement are set to evolve significantly with AI, enabling personalized, data-driven interactions, but adoption requires strong change management and addressing compliance concerns early on.</p><p>• While AI can automate and enhance tactical processes, human empathy and relationship-building remain critical for complex, patient-centered interactions and leadership-driven transformation.</p></body></html>
    Video On Demand
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987335272001hKDP
    Hear how leaders from AstraZeneca, Eli Lilly, and Novartis are breaking legacy engagement models.
    Learn strategies pharma leaders use to transform pharma engagement with HCPs and patients.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987335272001hKDP">Report a Concern</a>
    Breakout
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    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2025/series/healthcare_and_life_sciences_at_dreamforce_2025/episode/episode-s1e22">Watch now</a>
    10:00 a.m. Wednesday, Oct 15
    Wednesday, Oct 15
    Hear how LS leaders are breaking free from legacy thinking, avoiding the AI band-aid trap, and taking a hard reset to design engagement (e.g., HCP, patient) for the next decade.

    , Head of Customer Experience & IT, AstraZeneca

    , VP, Patient Excellence, Boehringer Ingelheim

    , Senior Manager, Deloitte

    • Wednesday, Oct 1510:00 AM - 10:45 AM PDT
  • Yes
    Marketing
    IT Business Leader
    Automotive
    Agentforce Automotive
    Agentforce
    Data Activation
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session explored how AI and connected experiences are transforming the automotive industry, with a focus on Salesforce products like Data Cloud, Service Cloud, and AI-driven solutions. Panelists shared real-world use cases, including Toyota's integration of AI for call summarization and customer service efficiency, Skoda's deployment of Data Cloud as the foundation for seamless end-to-end customer processes, and Volkswagen's efforts to eliminate data silos to create unified customer and vehicle profiles. The importance of data quality, organizational alignment, and user adoption was emphasized as critical factors for success in leveraging AI effectively. Participants also discussed how AI can enhance customer interactions by providing actionable insights, automating repetitive tasks, and enabling proactive service delivery, ultimately driving better customer experiences and operational efficiency for dealerships and agents alike.
    <html><head></head><body><p>• Data Cloud serves as a critical enabler for breaking down silos and providing unified customer and vehicle profiles, which are essential for delivering seamless, AI-driven experiences across touchpoints.</p><p>• User adoption, change management, and deep understanding of business processes are vital to successfully implementing AI solutions, as they ensure organizational alignment and effective use of technology.</p><p>• AI use cases such as call summarization, next-best-action recommendations, and proactive service delivery significantly reduce response times, increase operational efficiency, and improve customer satisfaction.</p></body></html>
    Video On Demand
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987336203001h3ly
    Discover the transformative power of AI for driving better business outcomes and customer loyalty in the automotive industry.
    Learn best practices from industry leaders using Salesforce to transform marketing, sales, commerce, and service.
    Explore how your company can derive value from investments in your technology, data, and AI strategy.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987336203001h3ly">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Available on Salesforce+ Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2025/series/agentforce_at_dreamforce_2025/episode/episode-s1e35">Watch now</a>
    Wednesday, Oct 15
    3:00 p.m. Wednesday, Oct 15
    Explore how automotive leaders are harnessing the power of technology, data, and AI to personalize experiences and drive loyalty.

    , Strategy and Operations Leader, Contact Center, Toyota Motor North America

    , Partner, Deloitte Consulting GmbH

    , IT Solution Architect, Volkswagen AG

    , Lead Product Owner Salesforce, Škoda Auto Deutschland

    • Wednesday, Oct 153:00 PM - 3:45 PM PDT
  • Yes
    Executive
    Travel, Transportation, and Hospitality
    Agentforce
    Agentic AI
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session at Dreamforce explored transformative strategies for elevating business-to-business relationships through data-driven personalization, AI adoption, and organizational transformation. A key highlight was the introduction of Agentforce and its autonomous digital assistant capabilities, which leverage AI to provide real-time, actionable insights, breaking down silos and enabling smarter, faster business decisions. The speakers emphasized how businesses are shifting from traditional approaches to holistic transformation, focusing on customer-centric outcomes and redefining processes across organizations. Additionally, the session underscored the importance of aligning technology, people, and processes with strategic objectives, ensuring that AI tools like Agentforce empower employees to deliver trusted, personalized client experiences at scale while driving meaningful business impact.
    <html><head></head><body><p>• Agentforce, powered by AI, enables businesses to access real-time insights and optimize client relationships by consolidating scattered data into actionable intelligence.</p><p>• B2B enterprises are increasingly adopting data-driven personalization, which has reduced preparation time for client engagements by over half, while enhancing the ability to build trusted relationships at scale.</p><p>• Successful AI adoption requires a people-centered approach, emphasizing clear strategic goals, workforce readiness, and the amplification of employee capabilities rather than focusing solely on efficiency.</p></body></html>
    Video On Demand
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1754084822294001zGt2
    Find out how AI and unified data can help you build highly personalized and trusted relationships with your clients.
    Learn best practices from how Deloitte used agentic AI to deliver tailored client experiences on a global scale.
    Discover how using the power of human-AI collaboration can make your people the heroes of your client’s success story.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1754084822294001zGt2">Report a Concern</a>
    Theater
    Live Session Audio Icon
    Available on Salesforce+ Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 2
    The Dreamforce Lounges
    Moscone West
    Agentic Theater
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2025/series/customer_success_and_partners_at_dreamforce_2025/episode/episode-s1e9">Watch now</a>
    Wednesday, Oct 15
    4:00 p.m. Wednesday, Oct 15
    The future of CRM is anchored in human-AI collaboration. Discover how harnessing the power of AI and data can enable your workforce to be the heroes of your client success story.

    , Chief Information Officer - Global Growth, Deloitte Global Services

    , Vice Chair, Client Relationship Development, Deloitte Global Services

    , President, Telecommunications, Media, Technology, and Consumer Business Services, Salesforce

    • Wednesday, Oct 154:00 PM - 4:20 PM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw