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Tata Consultancy Services

Innovator

Overview

Tata Consultancy Services (TCS) is a digital transformation and technology partner of choice for industry-leading organizations worldwide. TCS has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

https://www.tcs.com/what-we-do/services/enterprise-solutions/salesforce
location, , 200- TCS (Moscone North

Sponsored Sessions

  • Yes
    Executive
    Agentforce
    Agentic AI
    Advanced
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session explored the rapid advancements and adoption of generative AI, showcasing its transition from experimentation to scaled implementation across industries. Insights from a survey of 2,300 executives revealed that 50% of organizations have already deployed AI agents in production, with an additional 28% planning to do so within six months, demonstrating the growing confidence in AI's potential. Key discussions emphasized the importance of clean data, human-centric AI strategies, and balancing speed with scale for effective enterprise adoption. Panelists highlighted the need for strong change management, trust-building, and upskilling to ensure AI tools are embraced as co-pilots rather than replacements, fostering collaboration between IT and business teams for impactful outcomes.
    <html><head></head><body><p>• Over 50% of surveyed organizations have adopted AI agents, with 28% planning to deploy them soon, underscoring the urgency to act now in adopting AI technologies.</p><p>• Human-centric approaches, including robust change management and fostering AI literacy, are critical to overcoming resistance and ensuring successful integration of AI in the workplace.</p><p>• Clean and reliable data, combined with collaborative efforts between IT and business teams, forms the foundation for scaling AI solutions and achieving measurable ROI.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987340766001httG
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987340766001httG">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Metreon AMC
    2:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Join this TCS-led panel with IDC and top industry thought leaders to unpack the AI maturity journey and opportunities that enterprises face today.

    , Vice president, Thomson Reuters

    , Director, Business Change Management, Elisa Oyj

    , Head of Sales, Service & Ops Tech, Cetera

    , Global Head, Enterprise Solutions, TCS

    • Tuesday, Oct 142:15 PM - 3:00 PM PDT
  • Yes
    Executive
    Manufacturing
    Agentforce
    Agentic AI
    Advanced
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session explored how Salesforce technologies, particularly AI and Agent Force, are revolutionizing the manufacturing industry by driving growth, improving productivity, and enabling digital transformation. Honeywell shared its enterprise-level adoption of AI, emphasizing the importance of centralized architecture and data quality to create autonomous, interconnected agents for sales and field service operations. Salesforce highlighted the evolution from predictive to generative AI, showcasing how these advancements can act as a force multiplier by automating workflows end-to-end, ultimately enhancing efficiency and driving revenue growth. Key themes included minimizing data flow across systems, aligning stakeholders, and investing in change management to ensure successful implementation and adoption of AI-driven solutions.
    <html><head></head><body><p>• Honeywell's enterprise approach to AI focuses on creating interconnected agents with minimized data flow across platforms, driving automation and reducing human involvement in repetitive tasks.</p><p>• Salesforce's generative AI capabilities, such as Agent Force, enable end-to-end workflow automation, allowing businesses to achieve significant efficiency gains and focus on growth opportunities.</p><p>• Successful AI adoption requires clean, well-organized data, alignment between business and IT stakeholders, and robust change management to ensure seamless integration and user adoption.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987468645001hCID
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987468645001hCID">Report a Concern</a>
    Theater
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    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    4:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Learn from Honeywell and TCS how to drive revenue growth through an AI-augmented workforce and harness data to improve business outcomes with a data-driven sales ecosystem on Salesforce.

    , Managing Partner, TCS

    , RVP, Salesforce

    , Director - Enterprise Architect, Honeywell

    , Sr. CX and Salesforce Consultant, Tata Consultancy Services

    • Tuesday, Oct 144:00 PM - 4:20 PM PDT
  • Yes
    Executive
    Agentforce Sales
    Agentic AI
    Advanced
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session focused on how B2B companies can leverage AI and digital tools within the Salesforce ecosystem, particularly Experience Cloud, to achieve commercial excellence and enhance customer engagement. Presenters detailed the creation of a self-service customer portal aimed at streamlining access to data and services, improving customer satisfaction, and driving growth in the aftermarket business, the largest profit center for their company. Key innovations included the integration of Salesforce Sales Cloud, Service Cloud, and AI tools to provide real-time insights, predictive maintenance, automated quoting, and guided buying processes, all tailored to specific customer personas. The roadmap outlined a phased approach to building a digital core, enhancing user experience, and enabling a connected ecosystem through personalization, automation, and minimal-click transactions, while adhering to Salesforce best practices for scalability and efficiency.
    <html><head></head><body><p>• The self-service customer portal built on Experience Cloud provides tailored experiences for different personas, enabling faster access to data, automated quotes, and streamlined service requests.</p><p>• AI-powered features such as predictive maintenance, dynamic scheduling, and case deflection aim to enhance operational efficiency and customer satisfaction while driving higher margins and loyalty.</p><p>• The phased roadmap emphasizes a customer-first approach, seamless user experience, and integration across the Salesforce ecosystem, ensuring scalability and adherence to best practices.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987469436001hs5q
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987469436001hs5q">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    4:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Learn how TCS and Milacron are delivering elevated customer experiences and reimagining lead-to-cash processes through Salesforce’s AI-enabled ecosystem.

    , Managing Partner, TCS

    , Senior Digital Commerce Consultant, TCS

    , Sr. Director, Customer Success, Milacron

    • Tuesday, Oct 144:30 PM - 4:50 PM PDT
  • Yes
    Executive
    Financial Services
    Agentforce
    Agentic AI
    Advanced
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session focused on the transformation of contact centers using Salesforce solutions, emphasizing the integration of real-time data and AI to enhance agent and customer experiences. By consolidating data into a single pane of glass, contact center agents were equipped with tools to reduce average handle times, improve first call resolution, and increase customer satisfaction. The discussion highlighted the importance of agent satisfaction, showing that empowering agents with efficient tools leads to better overall outcomes for customers. Additionally, AI innovations like automated note summarization, guided authentication, and proactive data presentation were explored as key drivers for improving both operational efficiency and agent effectiveness in the evolving contact center landscape.
    <html><head></head><body><p>• Integrating real-time data through Salesforce has significantly improved contact center efficiency, reducing average handle times and enhancing first call resolution rates.</p><p>• AI-driven features like auto-summarization of notes and guided authentication are streamlining agent workflows, allowing them to focus on delivering high-quality service to customers.</p><p>• A strong emphasis on agent satisfaction has proven to be a critical factor in driving better customer interactions, as well as achieving long-term success in contact center transformations.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987470208001hM3w
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987470208001hM3w">Report a Concern</a>
    Theater
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    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    Wednesday, Oct 15
    11:00 a.m. Wednesday, Oct 15
    Join TCS and Webster to learn about Webster’s single pane of glass solution to provide call agents a 360-degree customer view and its vision to deliver AI for targeted summary and disposition.

    , Head of Salesforce Technology, Webster Financials

    , Director, Contact Center Technology Improvement and Implementation, Webster Bank

    , Global Head Salesforce Practice, Tata Consultancy Services

    , Salesforce Solutions Partner, TCS

    • Wednesday, Oct 1511:30 AM - 11:50 AM PDT
  • Yes
    Executive
    Agentforce
    Customer Relationships
    Advanced
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session explored the transformative potential of AI and data in reshaping industries, emphasizing the importance of data readiness, governance, and context in achieving meaningful AI outcomes. The speaker reflected on their decades-long career, highlighting the evolution from paper-based systems to highly structured data models and now to the complex integration of unstructured data with AI tools. They underscored the challenges of managing context in AI-driven insights, the value of incremental innovations, and the need for organizations to focus on foundational data structures like Salesforce's Data Cloud to enable successful AI implementation. Additionally, the session emphasized the cultural and operational shifts required to adapt to AI's rapid evolution, advocating for a deliberate approach to integrating AI solutions while maintaining a clear focus on solving real business problems and empowering employees with simplified processes.
    <html><head></head><body><p>• AI's success depends heavily on the quality, governance, and contextualization of data, as businesses transition from structured to unstructured data models.</p><p>• Salesforce and its ecosystem, including Data Cloud, provide foundational platforms that simplify AI integration and support scalable, data-driven innovations.</p><p>• Organizations must focus on adaptability and incremental innovations, addressing both customer and employee needs to effectively harness AI's potential.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987392436001hgNF
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987392436001hgNF">Report a Concern</a>
    Theater
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    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    Thursday, Oct 16
    9:00 a.m. Thursday, Oct 16
    In conversation with TCS, Jeff Nunn shares his perspective on how Salesforce and AI can tackle today’s biggest challenges, from his experience across travel, fintech, manufacturing, and homebuilding.

    , VP - Application Delivery, Meritage Homes

    , Enterprise Architect, AI Strategy & Advisory, TCS

    • Thursday, Oct 169:30 AM - 9:50 AM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw