Support teams lose time to siloed tools and fragmented data. This session shows how Sinergify, paired with AI utilities, drives scalable support, proactive service, and measurable impact.
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Grazitti Interactive
Navigator
Overview
Grazitti Interactive is a global digital services leader delivering enterprise-grade solutions in Salesforce, marketing automation, analytics, and web development. With 17+ years of experience, global delivery centers, and recognition from leading analyst firms, we set the benchmark for excellence.
, , 804 - Grazitti (Moscone North
AppExchange Link
https://appexchange.salesforce.com/appxConsultingListingDetail?listingId=a0N3000000B5QOUEA3
Sponsored Sessions
Yes
Service
Professional Services
Technology
Agentforce Service
Agentforce
Agentic AI
Advanced
Theater
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The session explored how Salesforce-powered AI solutions are transforming support systems to be smarter, faster, and more connected by addressing common challenges such as data silos, skill gaps, and fragmented tools. Emphasizing the importance of aligning CRM data, workforce integration, and AI capabilities, the session detailed three pillars of high-impact AI support systems: customer experience, an intelligent knowledge hub, and a unified agent workspace. Case studies highlighted how solutions like Agentforce with Data Cloud and AppExchange accelerators have driven significant improvements, including a 60% faster case resolution and a 93% customer satisfaction rate for a financial service provider, as well as a 73% faster resolution and 65% case deflection for an HR services company. The session concluded by showcasing scalable and future-proof AI strategies tailored to business needs, complemented by live demos and resources for attendees seeking deeper insights into Salesforce implementations.
<html><head></head><body><p>• Combining Salesforce tools like Agentforce, Data Cloud, and AppExchange accelerators enables faster case resolution and higher customer satisfaction, as demonstrated by a 60% faster resolution and a 93% CSAT for a financial services provider.</p><p>• Implementing intelligent knowledge hubs, such as AppExchange's Nublar, can generate thousands of new knowledge articles, leading to 73% faster case resolution and 65% case deflection without human involvement for HR service providers.</p><p>• AI-driven solutions like Search Unify integrate fragmented data sources, provide unified search results, and reduce case escalations by 80%, showcasing the value of aligning data, tools, and workforce for superior customer service.</p></body></html>
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987406664001hHfi
Discover how AI agents personalize and scale business ops with cleaner data, guided actions, and contextual recommendations.
Unlock connected, AI-powered support operations by bridging Salesforce and Jira with Sinergify and the Sinergify Agent.
See how unified data and intelligent automation can power a resilient, end-to-end AI execution layer, enabled by SearchUnify.
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987406664001hHfi">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Visible
Yes
Moscone South
Content Pavilion
Thursday, Oct 16
1:00 p.m. Thursday, Oct 16
, VP, Grazitti Interactive
, Technical Manager, Salesforce, Grazitti Interactive
- Thursday, Oct 161:30 PM - 1:50 PM PDT
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Ali Waguespack
Senior Delivery Manager, Kicksaw
