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WalkMe Inc.

Groundbreaker

Overview

WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform. Its AI-powered, context-aware technology guides users through any workflow across any application. Trusted by leaders like IBM, Nestlé, ThermoFisher Scientific, and the U.S. Department of Defense, WalkMe empowers organizations to maximize software ROI and drive people-centric digital transformation.

https://www.walkme.com/
location, , 324 - WalkMe (Moscone North

Sponsored Sessions

  • Yes
    Executive
    IT Business Leader
    Agentforce Sales
    Agentforce 360 Platform
    Business as a Platform for Change
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session highlighted the critical role of digital adoption platforms like WalkMe in driving user engagement and efficiency, particularly within Salesforce and AI-driven tools. The discussion focused on bridging the digital adoption gap, where users have access to advanced tools but lack the enablement to fully utilize them, with 78% of sales leaders expressing concerns about missing out on generative AI and 67% of sellers feeling under-equipped, as reported by Salesforce's State of Sales report. WalkMe's solutions, including process analytics and an action bar, were showcased as methods to reduce friction, enhance user training, and provide actionable insights to optimize tool usage and outcomes. By integrating AI into workflows and leveraging WalkMe's analytics, organizations can ensure employees adopt tools effectively, minimize inefficiencies, and maximize their return on technology investments, even for complex processes where AI is still evolving.
    <html><head></head><body><p>• WalkMe addresses the digital adoption gap by enabling users to fully utilize AI and Salesforce tools, reducing friction and improving efficiency in business processes.</p><p>• Salesforce data reveals that 78% of sales leaders worry about missing out on generative AI opportunities, while 67% of sellers feel underprepared, underscoring the need for robust digital adoption strategies.</p><p>• WalkMe's process analytics and action bar provide valuable insights into user behavior, enabling organizations to identify friction points, guide tool adoption, and drive impactful AI implementations.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987391643001huGx
    Discover best practices for successful AI rollouts, such as mitigating risk, ensuring compliance, and building proficiency.
    Learn how leading enterprises use WalkMe to accelerate AI transformation.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987391643001huGx">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone South
    Content Pavilion
    Wednesday, Oct 15
    11:00 a.m. Wednesday, Oct 15
    Your AI strategy is only as successful as its adoption. Learn how to orchestrate rollout, train reps, and enforce compliance — all in flow, all at scale.

    , Director of Solution Advisory, WalkMe

    • Wednesday, Oct 1511:00 AM - 11:20 AM PDT
  • Yes
    IT Business Leader
    Product Management
    Agentforce Sales
    Agentforce 360 Platform
    Artificial Intelligence
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session explored strategies to overcome resistance and drive adoption within Salesforce environments to maximize ROI. It highlighted the challenges of change management, emphasizing how resistance to new processes, features, and technologies can hinder Salesforce adoption and affect overall productivity. WalkMe, a digital adoption platform, was presented as a solution to bridge the digital adoption gap, providing in-application guidance, automations, and actionable insights to ensure seamless onboarding, error-free workflows, and improved data accuracy. By leveraging WalkMe, organizations can enhance user adoption, streamline operations, and achieve greater efficiency across Salesforce and its connected tech ecosystem, ultimately delivering a better customer experience and improved business outcomes.
    <html><head></head><body><p>• WalkMe enables organizations to accelerate Salesforce onboarding, offering contextual guidance that ensures users adopt workflows and processes seamlessly and accurately.</p><p>• The platform provides visibility into adoption challenges, identifying where users encounter friction, make errors, or deviate from processes, empowering teams to address these issues effectively.</p><p>• By leveraging WalkMe's automation and guidance tools, companies can reduce administrative tasks, improve data quality, and enable sales teams to focus more on selling, directly enhancing Salesforce ROI.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987427794001h2PG
    Identify common challenges impacting Salesforce adoption and ROI.
    Learn how leading enterprises use WalkMe to maximize Salesforce ROI.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987427794001h2PG">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    2:00 p.m. Thursday, Oct 16
    Thursday, Oct 16
    Salesforce adoption isn’t just IT’s job — it’s a revenue mission. See how leading orgs use WalkMe to increase data quality, seller productivity, and closed-won rates.

    , SVP Customer Experience, WalkMe

    • Thursday, Oct 162:30 PM - 2:50 PM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw