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KPMG LLP

Innovator

Overview

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. KPMG firms operate in 139 countries and territories and collectively employs more than 275,000 people, serving the needs of business, governments, public-sector agencies, not-for-profits and through KPMG firms' audit and assurance practices, the capital markets. KPMG recognized as a leader for advisory services. KPMG was named #1 for quality AI advice and implementation in the US by Source; one of America’s best management consulting firms by Forbes; and a leader in the IDC MarketScape: Worldwide Operations Improvement Consulting Services 2023-2024 Vendor Assessment.

https://www.kpmg.us/salesforce
location, , , Agentforce City Retail - KPMG (Moscone North

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AppExchange URL

Sponsored Sessions

  • Yes
    IT Business Leader
    Sales
    Healthcare and Life Sciences
    Agentforce Health
    Agentic AI
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session explored how Salesforce, alongside AI and automation, has been instrumental in transforming patient access and contact center operations for oncology care providers. By implementing Salesforce solutions, including knowledge bases and AI-driven automation, the organizations were able to address critical issues, such as a 40% unanswered call rate, and reduce call handling times by 30 seconds on average. Innovations like automated case documentation, natural language processing, and streamlined workflows significantly improved the efficiency and accuracy of care coordinators, while also enhancing the patient experience during emotionally challenging times. The collaboration between business operations, technology teams, and partners like Salesforce and KPMG ensured that the solutions were tailored to meet both operational goals and patient needs, laying the foundation for future advancements in healthcare technology integration and personalization.
    <html><head></head><body><p>• The implementation of Salesforce solutions reduced call handling times by 30 seconds on average, significantly improving efficiency and patient satisfaction.</p><p>• AI-driven features, such as automated case documentation and natural language processing, empowered care coordinators to provide faster and more accurate support while reducing manual workloads.</p><p>• The use of Salesforce technology not only transformed patient access but also set the stage for future innovations focused on reducing system fragmentation and enhancing workflow automation while maintaining empathy in patient interactions.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987377784001hwrZ
    Understand how to leverage Salesforce Agentforce to automate voice and workflow.
    Learn how to personalize patient interactions using Salesforce Agentforce.
    Learn how to integrate Health Cloud and Genesys for voice transcription and workflow automation.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987377784001hwrZ">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    1:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Leveraging Salesforce Agentforce to automate tasks, personalize patient interactions, and integrate with Health Cloud and Genesys for voice transcription, workflow automation.

    , Vice President, Transformation, US Oncology

    , VP Technology Strategy, US Oncology Network

    , Partner, KPMG

    , Managing Director, US Oncology

    • Tuesday, Oct 141:00 PM - 1:20 PM PDT
  • Yes
    Architect
    Agentforce
    Data 360
    Agentic AI
    Advanced
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session highlighted Salesforce's innovative use of AI-driven automation to transform risk and compliance functions, emphasizing the integration of tools like Data Cloud, Tableau, and Slack for seamless workflows. By leveraging automation, Salesforce has enabled compliance teams to transition from manual, episodic processes to scalable, real-time operations, improving efficiency by up to 30% and saving hundreds of hours. The discussion also showcased the role of human-in-the-loop governance and configurable prompts to ensure accuracy and adaptability, addressing the complexities of compliance in a rapidly evolving regulatory landscape. This approach not only enhances compliance outcomes but also fosters a customer-centric culture, empowering engineers and compliance professionals to collaborate more effectively with AI agents for better decision-making and risk management.
    <html><head></head><body><p>• Salesforce’s AI-driven compliance automation has reduced manual efforts by 30%, saving approximately 400 hours and enabling real-time, scalable operations.</p><p>• Integration with Data Cloud for data storage, Tableau for visualization, and Slack for communication creates a unified, end-to-end solution for risk and compliance management.</p><p>• The iterative learning process of AI agents, supported by human-in-the-loop governance, ensures continuous improvement, adaptability, and trust in compliance processes.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987316732001hHCN
    Understand how KPMG LLP enhanced Salesforce's security compliance.
    Learn about the role of Agentforce and Data Cloud in compliance.
    Explore the automation of compliance control testing procedures.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987316732001hHCN">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Metreon AMC
    10:00 a.m. Wednesday, Oct 15
    Wednesday, Oct 15
    KPMG LLP supported Salesforce to scale up its security compliance capability with Agentforce and Data Cloud enabled solution by automating various compliance control testing procedures and use cases.

    , Vice President, Salesforce

    , Principal, Advisory, Salesforce Platform Leader, KPMG

    , Director, KPMG

    , Partner, KPMG

    • Wednesday, Oct 1510:45 AM - 11:30 AM PDT
  • Yes
    IT Business Leader
    Data 360
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session provided an in-depth exploration of how AI and data integration are reshaping enterprise operations, with a particular focus on Salesforce and Informatica's roles in driving innovation. AI adoption has accelerated significantly, with 33% of surveyed organizations now using AI agents in production, up from 11% in the prior quarter. Salesforce is evolving beyond CRM to serve as an enterprise-wide platform, integrating with tools like Informatica to ensure data quality, governance, and scalability. The discussion emphasized the importance of clean, well-governed data as the foundation for successful AI implementation, enabling transformative use cases such as orchestrated AI agents that streamline processes and deliver measurable ROI across front, middle, and back-office functions.
    <html><head></head><body><p>• Organizations are increasingly leveraging Salesforce as a comprehensive platform for enterprise transformation, supported by integrations with tools like Informatica to ensure high-quality data for AI applications.</p><p>• AI adoption is accelerating rapidly, with a shift from exploratory use cases to scalable, orchestrated agents that deliver measurable business value, such as reducing onboarding times from 17 days to five minutes in key industries.</p><p>• Data governance, quality, and cataloging are critical foundations for successful AI deployment, ensuring trustworthy, actionable insights and enabling enterprises to maximize their investments in AI and data-driven technologies.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987318539001he23
    Explore how Informatica’s integration into Salesforce can unlock early value from agentic AI, metadata, and SaaS platforms.
    Prepare now for the Informatica-Salesforce integration with tailored use cases, readiness frameworks, and industry guidance.
    Learn how our alliance with Salesforce and Informatica drive data modernization, unlocking value and accelerating outcomes.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987318539001he23">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Metreon AMC
    Wednesday, Oct 15
    2:00 p.m. Wednesday, Oct 15
    Salesforce’s $8 billion Informatica deal is reshaping enterprise data. KPMG executives will share why it matters and how clients are being readied for this transformation.

    , Principal, Advisory, Salesforce Platform Leader, KPMG

    , Partner, KPMG

    , Managing Director, KPMG

    , National Managing Principal, KPMG

    • Wednesday, Oct 152:30 PM - 3:15 PM PDT
  • Yes
    Executive
    IT Business Leader
    Healthcare and Life Sciences
    Agentforce Sales
    Agentforce
    Agentic AI
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session highlighted how a healthcare organization dramatically transformed its customer onboarding process from an industry-standard 17 days to just three minutes by leveraging Salesforce solutions, including Sales Cloud and Data Cloud, alongside integrations with third-party services. The project required a complete reimagining of the onboarding experience, prioritizing automation, compliance, and a seamless digital experience while maintaining the organization’s white-glove service approach. By utilizing a combination of deterministic logic, integrations with data sources like MedPro and Experian, and existing Salesforce infrastructure, the team successfully reduced manual processes, improved data accuracy, and enhanced the customer experience. This transformation not only increased customer acquisition and satisfaction but also inspired a cultural shift within the organization, showcasing the potential of technology to tackle complex challenges in highly regulated industries like healthcare.
    <html><head></head><body><p>• The organization reduced its customer onboarding process from 17 days to three minutes by rethinking its approach and leveraging Salesforce solutions, resulting in increased customer acquisition and satisfaction.</p><p>• Automation and integration with third-party data sources improved compliance, reduced manual errors, and ensured a seamless and efficient customer experience, allowing the organization to scale its operations effectively.</p><p>• The success of this initiative spurred a cultural shift within the organization, with other teams now embracing similar transformations to modernize and automate their processes using Salesforce and related technologies.</p></body></html>
    Video On Demand
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987317631001hJyF
    Understand KPMG's collaboration with McKesson Medical-Surgical.
    Learn how Salesforce and Agentforce streamline onboarding.
    Explore the impact of automation on customer onboarding.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987317631001hJyF">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Available on Salesforce+ Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2025/series/agentforce_at_dreamforce_2025/episode/episode-s1e11">Watch now</a>
    Thursday, Oct 16
    10:00 a.m. Thursday, Oct 16
    Discover how KPMG collaborated with McKesson Medical-Surgical to streamline customer onboarding with the power of Salesforce Agentforce.

    , Vice President MMS Commercial Technology, McKesson

    , Partner, KPMG

    , Life Sciences Salesforce Delivery Leader, KPMG

    , SVP and Chief Information & Technology Officer, McKesson Corporation

    • Thursday, Oct 1610:15 AM - 11:00 AM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw