Tickets are going fast. Save $400 when you register by September 18.

Dreamforce passes are going fast. Don’t miss the most valuable event in business. Register now.

Register to join Dreamforce in San Francisco, or stream it free on Salesforce+.

Dreamforce passes are going fast. Join us in person or stream live for free on Salesforce+.

Dreamforce is almost here and passes are going fast. Don’t miss your last chance to save $400 by September 26.

Sponsors

Expand your possibilities with our Sponsors.

Connect and discover how their custom-built solutions can take your business to new heights.

Explore the tangible impact of sponsorship.

120K

leads generated
by Dreamforce
2024 sponsors.

88%

of attendees
visited sponsor
booths in 2024.

4.2

attendees loved sponsor sessions,
scoring them
4.2 out of 5.

Take a look at this year’s sponsor list.

View all
Request Meeting

Vonage

Innovator

Overview

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, with comprehensive engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage’s UCaaS and CCaaS solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage’s CPaaS offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage’s offers network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson, and a business area within the Ericsson Group called Business Area Global Communications Platform.

https://www.vonage.com/
location, , , , 205- Vonage (Moscone North, Agentforce City Service - Vonage (Moscone North

AppExchange Link

https://appexchange.salesforce.com/appxListingDetail?listingId=a0N300000025yAGEAY

Sponsored Sessions

  • Yes
    IT Business Leader
    Service
    Manufacturing
    Retail
    Agentforce Service
    Einstein
    Integration
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    At Dreamforce 2025, the session highlighted the convergence of unified communications, contact center operations, and AI technologies to redefine customer experiences and streamline workflows. Speakers emphasized the importance of integrating data into Salesforce to create a unified customer engagement platform, enabling businesses to move from reactive to proactive strategies. The session introduced a phased 'crawl, walk, run' approach to transformation, focusing on simplifying technology, empowering employees with automation and real-time tools, and leveraging innovative AI solutions like live translation and fraud prevention. With Salesforce at the core, businesses can save time, money, and energy while delivering seamless, 24/7 customer support and improving operational efficiency across all touchpoints.
    <html><head></head><body><p>• Combining unified communications, contact center data, and AI within Salesforce enables a seamless customer journey and improves employee efficiency.</p><p>• The 'crawl, walk, run' strategy allows businesses to gradually implement AI and automation, starting with simplification and progressing to innovation.</p><p>• Advanced AI features like live translation and fraud detection can enhance customer support and proactively address challenges, driving better outcomes.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987461543001h9e6
    Learn how AI-powered personalization via Communications APIs creates deeper customer engagement on their channel of choice.
    Hear how integrated UC and CC solutions help teams unify front and back office systems.
    Discover how the AI-enhanced communications are reshaping customer and employee experiences.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987461543001h9e6">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    2:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    See how a unified internal and external platform, layered with AI-powered personalization via APIs, creates simpler, deeper, and more meaningful engagement with customers across channels of choice.

    , Sr. Enterprise Sales Director, Vonage

    , Senior Leader of Solutions Engineering, Vonage

    • Tuesday, Oct 142:30 PM - 2:50 PM PDT
  • Yes
    Small Business Owner
    IT Business Leader
    Sales
    Financial Services
    Agentforce 360 Platform
    Agentforce
    Customer Relationships
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session provided a detailed exploration of how Salesforce and Vonage Contact Center have been integrated to enhance customer experience and operational efficiency for a financial services business. Leveraging Salesforce's powerful tools, including native reporting and dashboards, alongside Vonage's Conversation Analyzer, the company processes over 20,000 daily calls during the off-season and up to 60,000 during peak periods, enabling data-driven decisions and improved QA processes. The integration has allowed for real-time transcription, next-best actions, and automated insights, significantly enhancing the quality of customer interactions while maintaining compliance in a highly regulated industry. Additionally, the adoption of Agentforce has automated routine tasks and improved call management, allowing agents to focus on complex customer needs and further optimizing resource allocation and customer satisfaction metrics.
    <html><head></head><body><p>• The integration of Salesforce and Vonage Contact Center enables seamless data accessibility, supports high call volumes, and provides actionable insights through tools like Conversation Analyzer.</p><p>• Real-time transcription and AI-powered tools such as Agentforce have optimized workflows, improved QA processes, and enhanced customer satisfaction by addressing routine inquiries efficiently.</p><p>• The adoption of advanced Salesforce features like Agent Voice and next-best action recommendations ensures compliance, reduces manual effort, and delivers a superior customer experience.</p></body></html>
    Video On Demand
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987323092001h4Cp
    Learn how 1-800Accountant empowered agents by becoming an early adopter of Agentforce in the contact center.
    Explore the scalable solution and seamless integration of Salesforce tools to enhance the contact center.
    See the future of security with agentic AI and dive into opportunities to address fraud prevention and detection with AI.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987323092001h4Cp">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Available on Salesforce+ Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone South
    Content Pavilion
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2025/series/financial_services_at_dreamforce_2025/episode/episode-s1e13">Watch now</a>
    8:00 a.m. Wednesday, Oct 15
    Wednesday, Oct 15
    This is the ultimate unified offering case study, showcasing the possibilities that emerge from robust Salesforce integrations with the ability to support CC, UC, and API — all on a single platform.

    , Director of Engineering, 1800 Accountant

    , Director of Product Management, Vonage

    • Wednesday, Oct 158:30 AM - 9:15 AM PDT
  • Yes
    IT Business Leader
    Sales
    Service
    Engineering, Construction, and Real Estate
    Agentforce Sales
    Agentforce Service
    Agentforce
    Agentic AI
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session highlighted the transformative impact of Salesforce technologies, particularly Salesforce Voice, on improving customer experiences and driving business outcomes. Leveraging AI-driven solutions like Agentforce and voice agents, the company showcased how it streamlined complex customer journeys, such as home buying and warranty claims, while maintaining empathy and personalization. By integrating Data Cloud, MuleSoft, and other Salesforce tools, they achieved scalable, always-on support and enriched customer interactions, resulting in $19 million in revenue from AI-engaged leads and a 33-35% case deflection in customer care. The session emphasized the importance of starting early, leveraging existing data, and adopting a collaborative approach with Salesforce and partners to drive innovation and efficiency at scale.
    <html><head></head><body><p>• The adoption of Salesforce Voice and Agentforce enabled the creation of empathetic, human-like AI agents that generated $19 million in revenue and improved customer satisfaction with a 4.7 CSAT score.</p><p>• Implementing AI-driven solutions resulted in a 33-35% case deflection in customer care, showcasing the potential to enhance efficiency while maintaining exceptional service quality.</p><p>• Starting small and leveraging existing tools like Data Cloud and MuleSoft allowed for rapid implementation of AI agents in just 35 days, emphasizing the importance of accessible data and strong partnerships.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987322196001htSs
    Learn how Lennar is driving sales efficiency and cost savings in the contact center with AI-powered agents and Voice.
    See how Vonage uses Voice as a core channel to enable scalable, flexible voice integration within Salesforce.
    Explore how Agentforce synergistically connects real and virtual agents using Einstein-powered automation.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987322196001htSs">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Metreon AMC
    10:00 a.m. Wednesday, Oct 15
    Wednesday, Oct 15
    Creating new possibilities for engagement through Agentforce and voice, this customer case study explores what’s possible when human and virtual agents work together, powered by AI-fueled automation.

    , President - Global Sales Applications, Vonage Business

    , Director of Product Management, Lennar

    • Wednesday, Oct 1510:45 AM - 11:30 AM PDT
  • Yes
    IT Business Leader
    Operations
    Service
    Manufacturing
    Agentforce Sales
    Agentforce Service
    Agentforce
    Agentic AI
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session explored the integration of Salesforce with telephony systems to streamline customer service operations, enhance data utilization, and improve business outcomes. The discussion highlighted the deployment of a telephony solution integrated with Salesforce for 10,500 users, enabling unified communication channels and reducing manual effort through tools like Agentforce and automated transcription. By leveraging Data Cloud and AI-driven features such as voice-to-text and automated summaries, the solution has saved significant time, improved accuracy, and facilitated better decision-making with clean, structured data. The session also emphasized the transformative potential of AI and automation in addressing workforce challenges, such as the retirement of experienced employees, while enabling proactive customer service and operational scalability.
    <html><head></head><body><p>• The integration of telephony systems with Salesforce has streamlined operations for 10,500 users, consolidating communication channels and improving efficiency through automation.</p><p>• AI-driven features, such as automated transcription and summarization, have reduced manual effort, enabling 20,000 monthly calls to be processed efficiently while generating clean data for better decision-making.</p><p>• The use of Agentforce and other AI solutions is addressing workforce challenges, such as the retirement of experienced employees, by automating repetitive tasks and enabling employees to focus on complex, value-added activities.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987324021001h3oR
    Learn how a tightly integrated Salesforce and contact center solution delivers intelligence and engagement on a global scale.
    Gain vital insights into the integration of communications channels to reduce complexities.
    Discuss how layering AI across solutions creates richer connections with customers and improves agent experiences.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987324021001h3oR">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone West, Level 3
    Moscone West
    12:00 p.m. Wednesday, Oct 15
    Wednesday, Oct 15
    With a deeply integrated contact center and Service Cloud Voice, this customer showcase reveals real results, enhanced customer/agent engagement, and plans for AI in the age of Agentforce.

    , Senior Vice President of Global Channels and Alliances, Vonage

    , Head of Department CRM, Endress+Hauser

    • Wednesday, Oct 1512:30 PM - 1:15 PM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw