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Alibaba Cloud

Groundbreaker

Overview

Since 2014, Alibaba Cloud has globalized cloud technologies, serving 5M+ customers across 200+ countries with 29 regions and 89 zones. Its data centers in key areas like Asia Pacific and Europe drive innovation, supported by its Olympic partnership. Focused on AI-driven solutions, it offers secure, low-latency services for multinationals and startups. The "Cloud + AI" strategy integrates AI capabilities like Tongyi and Qwen3, excelling in text, image, and video processing for fintech, retail, healthcare, and smart cities. This positions Alibaba Cloud as a leader in AI-integrated solutions. Committed to sustainability, Alibaba Cloud enhances energy efficiency and supports carbon neutrality through advanced tools.

https://www.alibabacloud.com
location, , 402 - Alibaba Cloud (Moscone North

Sponsored Sessions

  • Yes
    IT Business Leader
    Sales
    Service
    Healthcare and Life Sciences
    Manufacturing
    Technology
    Agentforce Sales
    Agentforce Service
    Agentforce Life Sciences
    Beginner
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session focused on how Salesforce, in collaboration with Alibaba Cloud, is enabling global companies to overcome challenges and succeed in the unique Chinese market. Key issues such as compliance, data sovereignty, and China's distinct digital ecosystem were highlighted, alongside the need for seamless integration between global and local operations. Salesforce's two-pronged strategy was discussed, including the availability of core Salesforce products like Sales Cloud, Service Cloud, and Revenue Cloud in China, as well as localized integrations with super apps like WeChat and Alibaba Cloud's advanced solutions. A case study of a global health tech leader demonstrated how the implementation of Salesforce on Alibaba Cloud improved service workflows, compliance, and collaboration, with plans for future AI-driven advancements and expanded integrations such as WeChat and governance automation.
    <html><head></head><body><p>• Salesforce's partnership with Alibaba Cloud addresses challenges in the Chinese market by providing localized integrations and ensuring compliance with evolving regulations, critical for industries like healthcare.</p><p>• A global health tech leader successfully implemented Salesforce's Service Cloud in just two months, transitioning from Excel-based processes to streamlined workflows, improving collaboration and efficiency in China.</p><p>• Future plans include integrating WeChat, implementing AI use cases like generative AI and bots, and automating governance processes to enhance both local and global operations.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987434676001hV5C
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987434676001hV5C">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    1:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Hear from heathtech leader Straumann. Learn how Salesforce on Alibaba Cloud supports global governance, China-specific compliance, and rapid deployment — balancing speed, scalability & localization.

    , Commercial IT Strategy, Straumann

    , Business Development Lead, Strategic Partnerships, Salesforce

    • Tuesday, Oct 141:00 PM - 1:20 PM PDT
  • Yes
    IT Business Leader
    Sales
    Service
    Automotive
    Retail
    Consumer Goods
    Agentforce Sales
    Agentforce 360 Platform
    Agentforce Service
    Beginner
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session highlighted Salesforce's localized AI solutions in China, emphasizing the partnership with Alibaba Cloud to address unique challenges in the region, such as data residency, language nuances, and integration with local ecosystems like WeChat. The collaboration has enabled the deployment of Salesforce's CRM solutions, including Service Cloud and Einstein Copilot, on Alibaba Cloud's secure infrastructure, ensuring compliance with Chinese regulations. AI-powered features, such as contextual WhatsApp replies, email drafting, and personalized recommendations, have been implemented globally, while China is quickly catching up by leveraging Alibaba Cloud's Model Studio and the Qianwen language model. The ultimate goal is to deliver seamless, ultra-personalized, and compliant customer experiences globally, with an accelerated focus on AI adoption and innovation in China over the next five years.
    <html><head></head><body><p>• Salesforce's partnership with Alibaba Cloud ensures compliance with Chinese data regulations while providing a robust AI foundation tailored to the local language and culture.</p><p>• AI features like Einstein Copilot and Service Cloud enhance productivity and customer satisfaction by enabling personalized, intelligent, and efficient customer interactions globally and in China.</p><p>• The long-term vision includes closing the AI capability gap between global and Chinese operations, with ambitions to create luxury AI experiences, such as digital advisors, that elevate customer engagement.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987436215001hzBz
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987436215001hzBz">Report a Concern</a>
    Theater
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    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    10:00 a.m. Wednesday, Oct 15
    Wednesday, Oct 15
    Discover how Kering, the global luxury leader, leverages Salesforce on Alibaba Cloud, integrated with Chinese LLMs, to elevate personalization and redefine premium customer experiences in China.

    , Regional Vice President, Global Partnerships, China, Salesforce

    , Head of Solutions, Global Strategic Partners, Alibaba Cloud

    , Customer Care and Aftersales Tech Global Manager, KERING

    • Wednesday, Oct 1510:30 AM - 10:50 AM PDT
  • Yes
    IT Business Leader
    Sales
    Service
    Automotive
    Healthcare and Life Sciences
    Retail
    Agentforce Sales
    Agentforce 360 Platform
    Agentforce Service
    Artificial Intelligence
    Beginner
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session explored China's rapid advancements in artificial intelligence (AI) and their global impact, emphasizing the unique strategies and localized ecosystem within the country. China leads globally in AI patents and is second in AI investment, with a focus on open-source AI models that make adoption faster, cheaper, and more accessible while benefiting global businesses. The session highlighted the distinct regulatory environment, linguistic challenges, and ecosystem separation in China, showcasing how Salesforce and Alibaba Cloud have partnered to address these complexities with localized, compliant solutions like Sales Cloud, Service Cloud, and the Connected Experience Gateway. Through examples of AI applications across industries, from healthcare to retail, the session underscored the importance of localized strategies and the transformative potential of AI in meeting the high expectations of Chinese consumers efficiently and effectively.
    <html><head></head><body><p>• China's AI leadership is driven by open-source models and rapid consumer adoption, with 74% of Chinese consumers interacting with AI daily compared to lower rates in other countries like the US at 35%.</p><p>• Salesforce and Alibaba Cloud have developed localized, compliant solutions such as the Connected Experience Gateway and integrated Alibaba Cloud’s AI technologies to support businesses operating within China's unique regulatory and ecosystem requirements.</p><p>• AI applications in China span industries, offering hyper-personalized customer experiences, from instant healthcare consultations to retail and automotive innovations, showcasing the need for businesses to adapt to local expectations and leverage AI for scalable solutions.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987433136001hZoi
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987433136001hZoi">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone South
    Content Pavilion
    Wednesday, Oct 15
    2:00 p.m. Wednesday, Oct 15
    From WeChat service to live commerce, explore AI use cases. Learn how businesses balance innovation and regulation, and how Salesforce’s localized AI strategy helps you adapt to the unique ecosystem.

    , Senior Director, Product Management, Strategic Partnerships, Salesforce

    • Wednesday, Oct 152:00 PM - 2:20 PM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw