In this Q&A session, Tom Hebner, VP of Agentforce at NeuraFlash, joins Indeed to share how Agentforce accelerated hiring by 50% and transformed support at scale.
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NeuraFlash
Groundbreaker
Overview
As Salesforce’s #1 Service AI Partner and a leading Gen AI partner for AWS, NeuraFlash is at the forefront of innovation with Agentforce and Service Cloud Voice. Our team has implemented Agentforce for more customers than any other consulting partner. We bring end-to-end Salesforce expertise, including Data Cloud, Revenue Cloud Advanced, Field Service, MuleSoft, and more. What sets NeuraFlash apart is our deep industry knowledge, proven innovation, and focus on delivering real business outcomes.
, 705 - Neuraflash (Moscone North,
AppExchange Link
Sponsored Sessions
Yes
Executive
Agentforce
Agentic AI
Intermediate
Theater
All Sessions
Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
<html><head></head><body><p>• A live AI voice assistant demo demonstrated how Agentforce can transform voice interactions into dynamic and efficient digital experiences, reducing costs and improving customer satisfaction.</p><p>• The successful implementation of Salesforce CRM, integrated telephony, and AI-driven chatbots has allowed the organization to shift engagement from email to higher-performing channels like chat and voice, driving better outcomes and user experiences.</p><p>• The adoption of Agentforce within eight weeks and the expansion to multiple AI agents has fostered a culture of innovation, collaboration, and experimentation, enabling continuous improvement and scalable customer service solutions.</p></body></html>
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987420856001h5Ax
Learn how Indeed speeds up employer onboarding and job postings with Agentforce.
Learn how Agentforce handles verification and fraud so teams don’t have to.
Learn what repetitive work Agentforce frees up so teams can focus on helping employers.
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987420856001h5Ax">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Visible
Yes
Campground
Moscone North
1:00 p.m. Wednesday, Oct 15
Wednesday, Oct 15
, VP Agentforce Practice, NeuraFlash
, Senior Technical Product Manager, Indeed
, Senior Director, Go-To-Market Systems, Indeed
, Senior Account Executive, NeuraFlash
- Wednesday, Oct 151:00 PM - 1:20 PM PDT
Yes
Executive
IT Business Leader
Service
Agentforce
Agentic AI
Intermediate
Theater
All Sessions
Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
This session highlighted the innovative use of AI-driven agents to revolutionize enterprise operations and marketing research within the Salesforce ecosystem. The Reading Minds platform integrates seamlessly with Salesforce tools such as Sales Cloud, Marketing Cloud, and Data Cloud, enabling businesses to scale efficiently by automating lead generation, customer interactions, and actionable insights through AI agents like Bradley, Emma, and Alex. A groundbreaking aspect of the approach is the 'human-in-the-loop' model, where human representatives train AI agents via Slack to handle complex queries, ensuring a seamless and authentic customer experience. This innovative framework not only reduces operational costs but also accelerates processes like sentiment analysis and actionable insights, which traditionally take weeks, to mere hours, showcasing the potential of AI-powered growth in enterprise environments.
<html><head></head><body><p>• Reading Minds leverages Salesforce tools like Sales Cloud, Marketing Cloud, and Slack to create a fully integrated, AI-powered ecosystem that automates customer interactions and insights at scale.</p><p>• The platform’s 'human-in-the-loop' model allows AI agents to escalate complex issues to human representatives, who then train the agents to handle similar queries in the future, ensuring continuous improvement and a cohesive customer experience.</p><p>• With the ability to process thousands of surveys overnight and provide instant actionable insights, the AI-driven platform significantly reduces time-to-value and enhances decision-making for businesses.</p></body></html>
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987386964001hMMp
Learn how Resonate AI Labs became the first company to run a fully AI-driven sales cycle.
Learn how the company’s AI handles customer success, from support to renewals and upsells.
Hear lessons on building an AI-first system and where it’s important to keep humans in the loop.
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987386964001hMMp">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Visible
Yes
Campground
Moscone North
Thursday, Oct 16
11:00 a.m. Thursday, Oct 16
Resonate Labs brings ReadingMinds.ai to life with Agentforce — the world’s first fully autonomous AI sales platform that sells, learns, and evolves itself, redefining sales with zero human touch.
, Director of Innovation & Agentforce Practice Lead, NeuraFlash
, Founder and CEO, Resonate AI Labs
- Thursday, Oct 1611:30 AM - 11:50 AM PDT
Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.
Ali Waguespack
Senior Delivery Manager, Kicksaw
