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McKinsey & Company

Innovator

Overview

McKinsey is a global management consulting firm committed to helping organizations accelerate sustainable and inclusive growth. We work with clients across the private, public, and social sectors to solve complex problems and create positive change for all their stakeholders. We combine bold strategies and transformative technologies to help organizations innovate more sustainably, achieve lasting gains in performance, and build workforces that will thrive for this generation and the next.

https://www.mckinsey.com/
location, , 106 - McKinsey (Moscone North

Sponsored Sessions

  • Yes
    Executive
    IT Business Leader
    Sales
    Agentforce Sales
    Agentforce 360 Platform
    Agentforce
    Agentic AI
    Beginner
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session highlighted how Salesforce's AI-powered voice agent is transforming B2B sales by enabling 24/7 omnichannel growth through real-time, scalable customer interactions. Traditional sales methods like emails and cold calls face limitations in capacity and responsiveness, but the voice agent overcomes these by leveraging Salesforce's CRM and other integrated systems to provide instant answers, personalized recommendations, and seamless appointment scheduling. The AI agent can authenticate users, retrieve relevant data, suggest products, and even escalate complex queries to human agents while ensuring smooth handoffs. This innovation not only enhances customer satisfaction but also converts every interaction into structured data, enabling deeper workflow analysis and proactive outreach opportunities for businesses to meet customer demands efficiently and effectively.
    <html><head></head><body><p>• The AI voice agent provides 24/7 support, seamlessly handling customer inquiries, accessing Salesforce CRM data, and scheduling appointments without human intervention.</p><p>• By converting customer interactions into structured data, businesses can gain actionable insights to analyze workflows and anticipate customer needs in real time.</p><p>• This technology bridges the gap between automation and human support, ensuring a smooth customer experience while optimizing operational efficiency in B2B sales.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987476440001h7XL
    Understand how voice tech boosts omni-channel B2B sales with seamless, personalized customer experiences.
    Identify practical use cases where voice drives growth, from boosting sales productivity to improving buyer engagement.
    Learn actionable steps to integrate voice into existing sales processes, supported by demos and real-world use cases.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987476440001h7XL">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    2:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Join McKinsey for an exclusive look and demos into cutting-edge use cases and techniques that top companies are leveraging in voice technology to accelerate revenue growth and deliver customer value

    , Agentforce Tech Architect, McKinsey

    , Solution Delivery Manager, GrowthTech, McKinsey & Company

    • Tuesday, Oct 142:00 PM - 2:20 PM PDT
  • Yes
    Executive
    IT Business Leader
    Service
    Agentforce 360 Platform
    Agentforce Service
    Agentforce
    Agentic AI
    Beginner
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session highlighted how Winnebago Industries leveraged Salesforce and AI to transform their customer support processes, achieving remarkable results in just eight weeks. By integrating AI into their service console, they enhanced productivity with 30% efficiency gains, achieved 90% accuracy and 95% reliability rates, and saw an 80% adoption rate among users. The AI-powered solution streamlined workflows by automating research, summarizing customer service history, and providing consistent, brand-aligned communication, all while identifying gaps in their 30,000-item knowledge base. This initiative not only elevated customer and employee experiences but also unlocked revenue opportunities and set a new standard for innovation in the RV industry, showcasing how AI can drive tangible business growth when aligned with strategy and effective change management.
    <html><head></head><body><p>• Winnebago Industries achieved 30% efficiency gains, 90% accuracy, and 95% reliability in their service operations by implementing Salesforce-powered AI in eight weeks.</p><p>• The AI solution enhanced customer and employee experiences by automating tedious tasks, streamlining workflows, and identifying knowledge base gaps for continuous improvement.</p><p>• The initiative demonstrated the importance of aligning technology with business strategy, involving end users early, and embracing agile change management to drive innovation and growth.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1749505863410001e2Uq
    Learn how agentic AI enhances service speed, personalization, and agent productivity
    Understand how to combine human expertise and AI to deliver high-quality customer experiences
    Explore key lessons on what it takes to launch an intelligent, high-touch service with AI beyond tech and data
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1749505863410001e2Uq">Report a Concern</a>
    Breakout
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    Visible
    Yes
    Metreon AMC
    Wednesday, Oct 15
    4:00 p.m. Wednesday, Oct 15
    Join McKinsey to explore how agentic AI powers the next era of intelligent service — brought to life through the transformation of Winnebago Industries that enables premium customer experience.

    , Director, Enterprise Digital Business Systems, Winnebago Industries

    , VP of Customer Experience & Quality, Newmar Corporation

    , Senior Partner, McKinsey & Company

    • Wednesday, Oct 154:15 PM - 5:00 PM PDT
  • Yes
    Executive
    IT Business Leader
    Sales
    Agentforce Sales
    Agentforce 360 Platform
    Agentforce
    Agentic AI
    Beginner
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session explored the transformative potential of AI in B2B productivity, emphasizing its ability to generate significant economic impact, such as contributing $4.4 trillion annually, comparable to Germany’s economic performance. Key challenges in AI adoption were highlighted, with only 1% of companies achieving organization-wide scaling due to barriers like fragmented technology, cultural resistance, and insufficient talent. A detailed case study demonstrated how Salesforce-powered AI solutions, including Einstein Copilot and predictive algorithms, enabled a client to improve tender management, prioritize opportunities, and boost revenue by 10% within eight weeks. The discussion underscored the importance of starting with a strategic roadmap, leveraging end-to-end workflows, and fostering cultural adoption to unlock AI’s full potential for scaling across an organization.
    <html><head></head><body><p>• AI has the potential to deliver transformative economic impact, with estimates of $4.4 trillion in annual value, but only 1% of companies have effectively scaled AI solutions across their organizations.</p><p>• A Salesforce-integrated AI solution helped a client increase tender win rates by 35%, leading to a 10% revenue boost and significant time savings by automating document analysis and prioritization workflows.</p><p>• Successful AI adoption requires a clear strategic roadmap, cultural buy-in through ambassador programs, and alignment of performance management and incentives to ensure widespread usage and impact.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1749505862559001ebW8
    Learn how AI and AgentForce unlock productivity in complex B2B sales use cases.
    See live examples of AI-driven growth impact across critical B2B sales motions.
    Learn expert strategies to scale AI adoption and achieve sustained sales impact.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1749505862559001ebW8">Report a Concern</a>
    Breakout
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    Metreon AMC
    Thursday, Oct 16
    9:00 a.m. Thursday, Oct 16
    Join McKinsey to explore how AI and AgentForce power the next wave of B2B sales productivity, see live how to unlock growth in complex use cases, and discuss with experts how to drive impact at scale.

    , Senior Partner, McKinsey & Company

    , Partner, McKinsey & Co

    , Venture Leader, McKinsey

    • Thursday, Oct 169:45 AM - 10:30 AM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw