Many orgs are not yet ready for Agentforce in production because tech debt distorts agent behavior. Learn how AI-powered org remediation accelerates Agentforce ROI with Virtusa and Quality Clouds.
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Virtusa Corporation
Supporting Partner
Overview
Virtusa Corporation is a global provider of digital engineering and technology services and solutions for Forbes Global 2000 companies in the financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology industries worldwide. At Virtusa, digital engineering is at the heart of everything we do. We help customers reimagine their enterprises and build creative solutions to their most pressing business challenges.
AppExchange Link
Sponsored Sessions
Yes
Executive
IT Business Leader
Agentforce
Data 360
Agentic AI
Advanced
Theater
All Sessions
Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
<html><head></head><body><p>• Technical debt in Salesforce environments can hinder innovation and poses risks such as reduced performance, security vulnerabilities, and challenges in implementing solutions like Agentforce effectively.</p><p>• Quality Clouds offers tools to identify, categorize, and prevent technical debt, while generative AI accelerates remediation by automating documentation, code cleanup, and testing processes.</p><p>• A structured three-step approach—assessment, prioritization of remediation, and clean implementation—ensures organizations can effectively deploy Agentforce while avoiding common pitfalls and maximizing value.</p></body></html>
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987403567001hWTK
Learn how multiple kinds of tech debt cause AF agents to misbehave and increase SF TCO if not proactively remediated.
Learn how Virtusa uses AI to isolate, document, remediate tech debt in a fraction of the time and cost.
Learn how Virtusa uses AI to automate SF development and governance, so trustworthy and effective agents go live.
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987403567001hWTK">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Visible
Yes
Campground
Moscone North
8:00 a.m. Thursday, Oct 16
Thursday, Oct 16
, Global Salesforce Practice Commercial Leader, Virtusa
, Head of N. America Partnerships, Quality Clouds
- Thursday, Oct 168:30 AM - 8:50 AM PDT
Yes
IT Business Leader
Sales
Healthcare and Life Sciences
Agentforce Sales
Agentforce
Business as a Platform for Change
Intermediate
Breakout
All Sessions
Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
The session explored how Salesforce solutions, including Sales Cloud, Service Cloud, MuleSoft, and Agentforce, are transforming the cord blood banking industry by addressing critical challenges in scalability, efficiency, and customer experience. With over a million families banking with CBR, the session highlighted the importance of cord blood as a vital source of stem cells for treating life-threatening diseases and the need for efficient processes to support families. Salesforce's unified platform integrates lead management, customer education, and service workflows while leveraging MuleSoft for seamless system connectivity and ensuring compliance with healthcare security standards. Additionally, Agentforce was showcased as a key driver in enhancing operational efficiency, providing 24/7 support through AI-powered chatbots, automating tasks, and enabling predictive analytics to improve customer engagement and retention outcomes.
<html><head></head><body><p>• Salesforce's unified platform has streamlined CBR's fragmented workflows, improving lead management, customer education, and long-term service delivery while connecting upstream and downstream systems through MuleSoft integration.</p><p>• Agentforce has enhanced operational efficiency by automating post-enrollment customer service tasks, offering 24/7 chatbot support, and enabling proactive interventions to reduce customer attrition risks.</p><p>• The adoption of Salesforce solutions has led to significant improvements in scalability, customer satisfaction, and cost efficiency, with measurable outcomes such as higher conversion rates, reduced headcount costs, and secure handling of sensitive patient data.</p></body></html>
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987332365001h457
Understand how to apply Salesforce for life sciences telesales.
Discover the impact Salesforce has on patients using stem care therapies and their families.
See how Agentforce is about to supercharge productivity for sales reps.
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987332365001h457">Report a Concern</a>
Breakout
This session is first come, first seated. You do not have a reserved seat.
Visible
Yes
Moscone West, Level 3
Moscone West
2:00 p.m. Thursday, Oct 16
Thursday, Oct 16
Discover how CooperSurgical is transforming the way families access stem cell therapies. With Salesforce, they power secure storage, proactive disease readiness, and connected care experiences.
, Director Commercial Technologies, Coopersurgical
, Senior Director - NAM Salesforce Practice Lead, Virtusa
, Global Salesforce Practice Commercial Leader, Virtusa
- Thursday, Oct 162:00 PM - 2:45 PM PDT
Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.
Ali Waguespack
Senior Delivery Manager, Kicksaw
