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Cognizant

Innovator

Overview

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

https://www.cognizant.com/us/en
location, 204- Cognizant (Moscone North,

Sponsored Sessions

  • Yes
    Executive
    IT Business Leader
    Healthcare and Life Sciences
    Agentforce Life Sciences
    Agentforce
    Business as a Platform for Change
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session explored the adoption of Salesforce Life Sciences Cloud and its potential to transform the commercial and patient engagement strategies of life sciences organizations. Two companies shared their unique perspectives, with one preparing for a large-scale global implementation and the other still evaluating its next-generation CRM platform. Key themes included the integration of AI to provide real-time insights, reduce administrative burdens, and enhance user experiences, as well as the importance of governance, compliance, and seamless integration with existing systems. The discussion highlighted the challenges of migrating from legacy systems, the need for change management, and the opportunities to unlock efficiency through simplification and AI-driven precision targeting.
    <html><head></head><body><p>• Salesforce Life Sciences Cloud is poised to streamline field team collaboration, enhance user experiences, and enable AI-powered real-time insights for commercial and patient engagement activities.</p><p>• Successful implementation requires robust governance, minimal disruption to existing workflows, and a focus on adoption rather than technology-first approaches, supported by effective change management strategies.</p><p>• Organizations see potential in leveraging Salesforce's platform to integrate seamlessly with existing tools, reduce administrative burdens, and deliver targeted, compliant, and efficient solutions for field teams.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987312178001hagf
    Hear from peers how to drive better HCP targeting and messaging as well as make the sales rep and MSL more efficient.
    Learn why peers have opted for Life Science Cloud and why agentic AI is the key driver.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987312178001hagf">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Metreon AMC
    12:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Explore how Cognizant empowers Salesforce customers to accelerate CX innovation harnessing the power of AI and Life Sciences Cloud to drive unprecedented efficiency gains and hyper-personalization.

    , BTS Director of Field Platforms, AbbVie

    , Assoc Director, IT- Commercial Applications Delivery, Alkermes, Inc.

    , Life Sciences CX/CRM Leader, Cognizant

    • Tuesday, Oct 1412:30 PM - 1:15 PM PDT
  • Yes
    Executive
    IT Business Leader
    Financial Services
    Healthcare and Life Sciences
    Experience Cloud
    Agentforce MuleSoft
    Customer Relationships
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session highlighted a groundbreaking digital transformation in disability claim management, leveraging Salesforce and MuleSoft to enhance efficiency, security, and customer experience. Previously, the claims process was paper-based, taking weeks to complete, but the implementation of a digital portal has reduced this time to mere minutes or hours. The portal integrates functionalities like a seven-step wizard for claimants, secure messaging, and DocuSign, while providing significant cost savings, improved compliance, and a two-year industry leadership advantage in Canada. This transformation not only streamlines workflows but also addresses critical data privacy concerns by replacing traditional communication methods with secure, automated processes.
    <html><head></head><body><p>• The new digital portal has reduced the claims process from weeks to minutes, utilizing Salesforce's capabilities and MuleSoft integrations to streamline workflows and enhance efficiency.</p><p>• Secure messaging within the portal ensures compliance with data privacy regulations, replacing insecure traditional communication methods like email and phone calls for sensitive medical information.</p><p>• The automation and digitization of disability claims have positioned the company as a market leader in Canada, providing a significant competitive advantage and measurable cost savings.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987374700001hA8Y
    Understand how digital portals simplify disability claims through secure, role-based collaboration and automation.
    Discover how a top insurance company digitizes disability claims to improve efficiency and enhances user experience.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987374700001hA8Y">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    3:00 p.m. Tuesday, Oct 14
    Tuesday, Oct 14
    Discover how a leading insurance company has revolutionized the disability claims process, launching a solution that connects and simplifies Customer 360 for an unparalleled digital experience.

    , Sr Technical Architect, Cognizant

    , Director, Salesforce Strategy, Manulife

    • Tuesday, Oct 143:30 PM - 3:50 PM PDT
  • Yes
    Executive
    IT Business Leader
    Communications
    Media and Entertainment
    Experience Cloud
    Einstein
    Artificial Intelligence
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session highlighted the transformative implementation of Salesforce Service Cloud and Genesis Cloud to modernize agent experiences, leveraging AI-driven tools like Einstein Copilot and real-time chat transcripts. Over 7,000 contact center agents benefited from features such as auto-generated summaries, voice call records, and predictive AI capabilities, achieving a 94-95% accuracy rate in call transcripts and summaries. This initiative was completed in under four months for foundational setup, followed by a successful prototype and full deployment, leading to measurable improvements in agent productivity and early indications of reduced handle times. The collaboration emphasized minimizing customization by utilizing out-of-the-box solutions and declarative tools, ensuring scalability and flexibility for future enhancements like AI-powered intent tagging and knowledge surfacing.
    <html><head></head><body><p>• The implementation of Salesforce Service Cloud and Genesis Cloud reduced technical debt by replacing custom Apex solutions with declarative flows, streamlining processes for over 7,000 contact center agents.</p><p>• Real-time chat transcripts and Einstein AI-powered work summaries significantly enhanced agent efficiency by reducing after-call work and improving documentation accuracy to 94-95%.</p><p>• The project achieved rapid deployment within four months and demonstrated early positive impacts on key performance indicators like reduced handle times, paving the way for future AI-driven innovations such as dynamic knowledge surfacing and automated intent tagging.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987313076001hqLV
    Learn CX Cloud automation with Genesys enabling automatic case wrap-up, voice record automations, & predictive/generative AI.
    Learn cost-effective, time-to-market solutions to leverage Agentforce-assisted services for AI.
    Tap and build agentic foundation using knowledge as the driver for improving agent efficacy.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987313076001hqLV">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Metreon AMC
    Wednesday, Oct 15
    3:00 p.m. Wednesday, Oct 15
    Discover how AI innovations with Agentforce and Genesys transformed an Experience Cloud hub enabling enhanced agent efficiency and client experience through call summarization and article insights.

    , Chief Architect, Cognizant

    , Sr Director Business Operations, DIRECTV

    , DIRECTV360 Product Manager, DIRECTV

    • Wednesday, Oct 153:00 PM - 3:45 PM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw