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NTT DATA

Groundbreaker

Overview

NTT DATA is a trusted global innovator of business and technology services, helping clients innovate, optimize and transform for success. As a Global Top Employer, we have experts in more than 50 countries and a robust partner ecosystem. NTT DATA is part of NTT Group. Visit us at nttdata.com

https://www.nttdata.com/global/
location, , 318 - NTT DATA (Moscone North

Sponsored Sessions

  • Yes
    Sales
    Automotive
    Agentforce
    Agentic AI
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session highlighted how Volkswagen Group Spain Distribution has leveraged Salesforce solutions to transform customer experiences and streamline operations. Since 2017, the company has implemented various Salesforce products, including Marketing Cloud, Sales Cloud, Service Cloud, MuleSoft, and Experience Cloud, to enhance lead management, dealer collaboration, and omnichannel communication. Recent advancements include the integration of AI-driven automation, such as intelligent case summaries and email templates, and the use of Data Cloud for semantic search to identify vehicle stock matching customer configurations, significantly improving efficiency and customer satisfaction. Looking ahead, the company aims to further enhance customer engagement and operational efficiency by adopting Agentforce and expanding AI use cases across both service and sales processes, driving a seamless and innovative customer journey.
    <html><head></head><body><p>• Volkswagen Group Spain Distribution used Salesforce Data Cloud to enable semantic search, allowing dealerships to quickly match customer vehicle configurations with available stock, reducing wait times and improving the sales process.</p><p>• AI-driven automation, including intelligent email templates and case summaries, has streamlined customer service workflows, enabling agents to respond faster and more effectively through omnichannel platforms.</p><p>• The company plans to expand its AI capabilities with Agentforce, aiming to enhance both sales and service processes while delivering a next-level customer experience powered by innovative Salesforce solutions.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987421626001hns2
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987421626001hns2">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    Wednesday, Oct 15
    3:00 p.m. Wednesday, Oct 15
    Learn how Salesforce and AI enhance productivity and service by automating emails, calls, and case work — reducing delays, cutting costs, and enabling faster, more consistent customer interactions.

    , Project & Service Manager, Volkswagen Group España Distribución

    , Commercial Transformation Senior Manager, NTT DATA

    • Wednesday, Oct 153:00 PM - 3:20 PM PDT
  • Yes
    IT Business Leader
    Service
    Financial Services
    Agentforce
    Agentic AI
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session highlighted the transformative journey of a leading Peruvian insurance company using Salesforce products, including Data Cloud, Agentforce, and Einstein AI, to shift from a product-centered to a customer-centric strategy. Over five years, they implemented data-driven approaches across 19 channels, enabling hyper-personalized customer experiences and seamless omnichannel interactions through platforms like WhatsApp, Facebook, and email. Notable achievements included the launch of real-time weather-based notifications powered by Data Cloud and AI, as well as an end-to-end automated vehicle insurance renewal process using assistant bots, which significantly enhanced efficiency and customer satisfaction. By leveraging AI and machine learning models, the company has achieved measurable results such as $1 million in vehicle insurance sales, 150,000 new leads, and a Partner Innovation Award, all while prioritizing customer wellness and agent productivity.
    <html><head></head><body><p>• The insurance company implemented over 250 data-driven campaigns and achieved a seamless omnichannel experience across platforms like WhatsApp, Facebook, and email, enhancing customer engagement significantly.</p><p>• Data Cloud and AI-powered solutions enabled real-time hyper-personalized interactions, such as UV radiation alerts linked to product recommendations, showcasing innovative use cases for customer wellness and satisfaction.</p><p>• Agentforce and Einstein AI streamlined internal processes, including automated insurance renewals and timely customer responses, resulting in cost and time efficiency and improved agent focus on client needs.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987387726001h33K
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987387726001h33K">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    Thursday, Oct 16
    10:00 a.m. Thursday, Oct 16
    Learn how a leading Latin American insurer is reimagining customer engagement using Sales Cloud, Service Cloud, voice, and a conversational assistant on WhatsApp, now powered by Agentforce.

    , Manager, NTT Data

    , VP CRM & Advanced Analytics, Rimac

    • Thursday, Oct 1610:00 AM - 10:20 AM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw