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2024 sponsors.

88%

of attendees
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booths in 2024.

4.2

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scoring them
4.2 out of 5.

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OpenText

Groundbreaker

Overview

OpenText is the industry leader in document and information management, with 30 years of experience helping global organizations maximize the value of their data to reimagine information, empower the knowledge worker and increase productivity. Our AI-powered content management solutions, integrated with Salesforce Agentforce, enable sales and service teams to effectively capture, manage, and deliver mission critical documents, to intelligently act on AI insights, automate, securely govern, reduce costs, and accelerate document processes at every step of the customer journey. Fuel productivity and collaboration, reduce risk, and gain AI insights to spot new opportunities and deliver exceptional customer experiences with OpenText.

https://opentext.com
location, 312 - OpenText (Moscone North,

Sponsored Sessions

  • Yes
    IT Business Leader
    Service
    Agentforce
    Data 360
    Artificial Intelligence
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session showcased the integration of Content Aviator and Agentforce with Salesforce, demonstrating how these tools enhance business processes by connecting trusted content with AI-powered workflows. By leveraging Content Aviator's business workspace, users can seamlessly access, organize, and analyze vast amounts of business-critical data, including documents, metadata, and related records, directly within Salesforce. The use case of an insurance claims adjuster illustrated how these tools streamline tasks such as summarizing case details, retrieving expert opinions, assessing climate risks, and automating communications, all while maintaining robust content governance. This integration significantly reduces manual effort, improves decision-making, and enhances collaboration by providing actionable insights and automating routine tasks with advanced AI capabilities.
    <html><head></head><body><p>• Content Aviator's business workspace integrates seamlessly with Salesforce, enabling users to access and manage business-critical documents and metadata with advanced AI-driven insights.</p><p>• Agentforce and Content Aviator streamline complex workflows, such as summarizing cases, assessing climate risks, and automating communications, reducing manual effort and enhancing productivity.</p><p>• The integration ensures secure and efficient data handling, with content governance and permissions ensuring users only access information relevant to their roles, improving compliance and collaboration.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987423199001hQtY
    Watch trusted AI content in Salesforce and Agentforce pinpoint answers for quicker, more accurate resolutions.
    See how a unified Salesforce and content management view gives agents 360° clarity on every customer, every time.
    Use Agentforce automation to cut manual tasks, streamline content flows and focus on high-impact customer engagements.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987423199001hQtY">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone South
    Content Pavilion
    1:00 p.m. Wednesday, Oct 15
    Wednesday, Oct 15
    Learn how AI content management integrated with Salesforce team up with Agentforce AI to give agents the right info to work smarter, faster and deliver exceptional customer experiences.

    , Principal Product Manager, OpenText

    , Lead Solutions Consultant, Opentext

    • Wednesday, Oct 151:00 PM - 1:20 PM PDT
  • Yes
    IT Business Leader
    Service
    Agentforce Sales
    Agentforce Service
    Customer Relationships
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session showcased how Salesforce technologies, integrated with AI-driven OpenText solutions, can streamline and optimize customer onboarding processes, particularly in document-heavy workflows such as mortgage applications. The presenters highlighted how automation can transform unstructured data into actionable insights, reduce errors, and improve efficiency, while ensuring compliance and governance through a centralized content management system. A live demonstration showcased the end-to-end process, starting with document capture and validation in real-time, automated data extraction, and integration with Salesforce Flow to enhance collaboration and decision-making. The session also emphasized the ability to generate personalized communications, audit reports, and risk assessments, all while leveraging advanced AI capabilities to deliver a seamless and consistent customer experience within Salesforce and other connected platforms like Microsoft Teams and Google Workspace.
    <html><head></head><body><p>• AI-driven automation in Salesforce can eliminate manual processes, enabling real-time document validation and reducing onboarding delays for customers.</p><p>• Integrated content management systems provide a 360-degree view of customer data from multiple applications, ensuring compliance and enhancing decision-making during critical business processes.</p><p>• Personalized communications and AI-generated insights improve customer trust and satisfaction, while maintaining consistent branding and regulatory compliance throughout the customer lifecycle.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987429318001hTy6
    See how Customer 360 unites content, workflows, and documents in Salesforce for a seamless onboarding experience.
    Learn how trusted AI content personalizes onboarding while ensuring compliance and governance.
    Discover how intelligent, automated workflows speed up engagement and strengthen customer relationships.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987429318001hTy6">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    Thursday, Oct 16
    1:00 p.m. Thursday, Oct 16
    Discover how trusted AI, real-time data, and intelligent content create a seamless, automated, and personalized onboarding journey in Salesforce — turning insights into action at every touchpoint.

    , Lead Solutions Consultant, OpenText

    , Director Product Management, OpenText

    • Thursday, Oct 161:30 PM - 1:50 PM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw