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Genpact

Groundbreaker

Overview

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.  Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

www.genpact.com
location, , 604 - Genpact (Moscone North

Sponsored Sessions

  • Yes
    Marketing
    Healthcare and Life Sciences
    Agentforce MuleSoft
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session explored how MuleSoft's API-led architecture transformed the integration strategy for a healthcare organization specializing in women's health and fertility solutions. Facing challenges like data inconsistency, scalability issues, and security concerns due to legacy point-to-point system integrations, the organization implemented MuleSoft to centralize and streamline their systems. By adopting a three-layer API architecture, they improved data consistency, enhanced security with role-based access, and ensured scalability for future acquisitions. Additionally, the integration of MuleSoft Agent Fabric and intelligent document processing (IDP) showcased innovative use cases, such as real-time data orchestration and automation of complex donor qualification processes, setting the stage for AI-driven advancements in the future.
    <html><head></head><body><p>• The transition to a centralized API-led architecture using MuleSoft eliminated hardcoded integrations, improved scalability, and reduced technical debt, enabling seamless integration of multiple CRM and ERP systems, including Salesforce.</p><p>• Security and governance were significantly enhanced through measures like single sign-on with Okta, granular access controls, and robust API governance frameworks, ensuring compliance with regulations like HIPAA.</p><p>• Innovative features such as MuleSoft Agent Fabric and intelligent document processing (IDP) are driving the organization toward AI-powered orchestration and automation, accelerating operational efficiency and enabling real-time data insights.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987417715001hEB3
    Use practical strategies to streamline complex MuleSoft environments, reducing integration complexity & technical debt.
    Discover how to embed governance, reusability, and scalability into your integration architecture to lower cost and risk.
    Understand how streamlined MuleSoft foundation prepares your organization for an Agentforce-ready future.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987417715001hEB3">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone South
    Content Pavilion
    10:00 a.m. Wednesday, Oct 15
    Wednesday, Oct 15
    Learn how a global enterprise streamlined MuleSoft to cut costs, reduce risk, and enable AI-driven automation with clean, scalable integrations and a roadmap for an Agentforce-ready future.

    , Director Commercial Technologies, Coopersurgical

    , Vice President, Genpact

    • Wednesday, Oct 1510:00 AM - 10:20 AM PDT
  • Yes
    Service
    Energy and Utilities
    Professional Services
    Agentforce Field Service
    Agentforce
    Artificial Intelligence
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session explored the transformative potential of Salesforce Agentforce in creating an autonomous enterprise, emphasizing its role in reimagining core business processes like order management. The presenters introduced Order Assist, a solution powered by Agentforce, which combines process intelligence and artificial intelligence to automate complex tasks while ensuring seamless collaboration between human and AI agents. Key features highlighted included multi-agent orchestration, deep integration with Salesforce products like Sales Cloud, Service Cloud, and MuleSoft, and the ability to deliver measurable business outcomes such as enhanced customer experience, reduced costs, and increased revenue. Through live demonstrations, the session showcased how AI-driven agents handle exceptions, optimize processes, and improve operational efficiency, positioning order management as a growth function rather than a cost center.
    <html><head></head><body><p>• Order Assist, powered by Salesforce Agentforce, leverages AI and process intelligence to automate high-volume, exception-heavy tasks, transforming order management into a growth-driving function.</p><p>• Deep integration with Salesforce products like Sales Cloud, Service Cloud, and MuleSoft ensures seamless data access, enabling AI agents to deliver actionable insights and maintain operational efficiency.</p><p>• The solution's ability to combine human and AI collaboration allows for enhanced customer experiences, faster issue resolution, and sustained scalability across industries.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987361967001hN8M
    Learn what are the proven strategies for large-scale Field Service rollouts in asset-heavy industries.
    Discover the blueprint for integrating Agentforce to augment technicians and service managers.
    Explore insights into how AI-powered agents will reshape the future of field service in renewable energy.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987361967001hN8M">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Metreon AMC
    12:00 p.m. Wednesday, Oct 15
    Wednesday, Oct 15
    Join us as we showcase Genpact Order Assist, a system of engagement that transforms order management from reactive to autonomous leveraging Agentforce Topics, Einstein 1 & Salesforce Data Cloud

    , Global Order Management Practice Leader, Genpact

    , VP Salesforce Practice, Genpact

    , SVP and Head of Digital and Cloud, Genpact

    • Wednesday, Oct 1512:00 PM - 12:45 PM PDT
  • Yes
    IT Business Leader
    Professional Services
    Agentforce
    Agentic AI
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session explored the transformative potential of AI-driven workflows and automation using Salesforce’s Agentforce platform, which is already in its third iteration within just a year. With examples spanning industries such as consumer goods, life sciences, and insurance, the discussion highlighted how integrating AI into processes like order-to-cash and underwriting yields significant efficiency gains. The platform’s ability to unify data across systems, manage supply chain disruptions, and enhance customer experiences is revolutionizing enterprise operations, enabling faster and more accurate outcomes. Additionally, insights from a recent survey revealed a growing readiness among employees to embrace AI, with only 24% of respondents resisting change, signaling a shift toward widespread adoption of AI technologies in enterprises globally.
    <html><head></head><body><p>• Agentforce’s AI-powered capabilities have reduced operational costs by 30% and increased revenue by hundreds of basis points for some enterprises, showcasing measurable business value.</p><p>• The platform supports seamless orchestration of multiple agents across functions and industries, enabling transformative workflows such as order-to-cash and underwriting, which now occur in hours instead of weeks.</p><p>• A survey of 500 executives revealed that only 24% of employees resist AI adoption, indicating a growing openness to change and an opportunity for organizations to scale AI-driven processes effectively.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987441781001h2b9
    Explain how AI and process intelligence enable the shift to an autonomous enterprise.
    Showcase real-world use cases of agent-to-agent collaboration across key business functions.
    Outline architecture, governance, and steps to scale autonomous operations with Salesforce.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987441781001h2b9">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    1:00 p.m. Wednesday, Oct 15
    Wednesday, Oct 15
    Learn how AI and process intelligence enable “agent-to-agent” collaboration, driving supply chains that self-balance, customer service that anticipates needs, and financial ops that run autonomously.

    , SVP & COO, Applications & Industries, Salesforce

    , Chief Technology & Innovation Officer, GenPact

    • Wednesday, Oct 151:30 PM - 1:50 PM PDT
  • Yes
    Consultant
    Healthcare and Life Sciences
    Professional Services
    Agentforce MuleSoft
    Artificial Intelligence
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session highlighted the transformative role of AI and automation in improving operational efficiency and customer experience in the banking sector, with a particular focus on fraud and dispute management. Using Salesforce's technology, including Einstein GPT, and its partnership with Genpact, the session showcased how automation can reduce the average six-week resolution time for disputes to mere minutes while decreasing error rates from 1.5% in human processes to 0.5% with AI. The discussion emphasized the integration of AI across the entire value chain, from dispute intake to settlement, demonstrating how AI-driven solutions can handle large-scale operations, such as automating 70% of dispute intake and reducing back-office efforts by 90%. This approach not only significantly reduces costs but also enhances accuracy and customer satisfaction, illustrating the potential of AI to disrupt and improve traditional banking processes at scale.
    <html><head></head><body><p>• AI-driven solutions, such as those powered by Salesforce and Einstein GPT, can automate up to 85% of fraud and dispute management processes, drastically reducing operational costs and improving efficiency.</p><p>• The integration of AI across the dispute resolution value chain reduces error rates by 300%, from 1.5% in human workflows to just 0.5%, while simultaneously cutting resolution times from six weeks to a few minutes.</p><p>• By leveraging AI and automation, banks can handle millions of cases annually with minimal human intervention, transforming cost-heavy processes into scalable, customer-centric operations.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987383927001h1b5
    Explore proven strategies for scaling AI-led customer service for claims, fraud, and dispute management in regulated banking.
    Discover a blueprint for integrating Agentforce to augment front-office and back-office resolution teams.
    Get insights into how AI-powered agents will redefine customer trust and revenue leakage in financial services.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987383927001h1b5">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    Thursday, Oct 16
    1:00 p.m. Thursday, Oct 16
    Banks face rising fraud and claims. This session shows how Genpact and Salesforce use agentic CX to automate dispute resolution, cut cycle times, boost trust, and ensure compliance.

    , Senior Director, Industry Advisor, Salesforce

    , Global Leader Customer Care Service Line, Genpact

    • Thursday, Oct 161:30 PM - 1:50 PM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw