Discover how AI agents in communications are evolving from service tools to strategic assets. Companies are unlocking new capacities, driving efficiency, and fostering growth with AI.
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Infosys Limited
Navigator
Overview
Infosys, a Salesforce Global Summit Partner, drives digital transformation. Leveraging an AI-first approach with Cobalt, Aster & Topaz, we offer end-to-end Salesforce solutions, including Agentforce, for seamless customer experiences, operational efficiency, and growth. Our deep industry expertise and global reach (Simplus, Fluido) help us deliver tailored solutions and unlock clients' full business potential.
, , 502 - Infosys (Moscone North
Sponsored Sessions
Yes
Consultant
Architect
Executive
Communications
Einstein
Agentic AI
Intermediate
Theater
All Sessions
Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
The session explored the transformative role of AI, particularly agent AI, in reshaping business strategies and operations, moving beyond efficiency gains to becoming a core business partner. It highlighted the importance of data readiness as a foundation for AI success, emphasizing that fragmented data poses significant challenges for enterprises. The discussion also underscored the evolving role of AI in compressing delivery timelines, fostering collaboration across departments, and enabling leaner, more agile organizations. Finally, the speaker shared insights on the need for workforce adaptation and organizational transformation to harness AI's potential, emphasizing that this shift is not merely technological but fundamentally strategic and cultural.
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987455204001ha1r
Understand real-world AI adoption in the communications industry.
Identify the challenges and success factors in implementing AI.
Gain guidance for future AI strategy and workforce readiness.
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987455204001ha1r">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Visible
Yes
Campground
Moscone North
4:00 p.m. Tuesday, Oct 14
Tuesday, Oct 14
, AVP and Unit Technology Officer (CTO - Salesforce Practice), Infosys
, Head of Consumer GenAI Product & Technology (Contact Center & Retail Channels), AT&T
- Tuesday, Oct 144:00 PM - 4:20 PM PDT
Yes
IT Business Leader
Manufacturing
Agentforce Commerce
Intermediate
Theater
All Sessions
Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
The session focused on how generative AI is transforming business processes in the manufacturing and distribution industries by leveraging Salesforce solutions like Sales Cloud and Service Cloud. A global chemical distributor with over 18,000 employees and 14 million annual transactions has successfully implemented Salesforce's Commerce Cloud and generative AI frameworks to streamline complex operations such as pricing, contracting, and partner interactions. By establishing a robust AI foundation, the company has scaled AI adoption across nine product teams, enabling advanced use cases like voice-to-action workflows that automate tasks such as opportunity creation and customer visit logging. The organization emphasized the importance of data integration, user adoption, and regional flexibility while building a scalable, global AI ecosystem, ensuring functionality parity across regions while addressing local nuances for maximum impact and efficiency.
<html><head></head><body><p>• The implementation of generative AI through Salesforce solutions has automated complex workflows such as pricing, contracting, and customer interactions, significantly reducing manual effort and increasing efficiency.</p><p>• A scalable AI framework has been established, enabling nine product teams to leverage generative AI for specific domains like sales, marketing, and service, with tools like voice-to-action improving user productivity.</p><p>• Integration with ERP systems and a focus on regional customization have been critical to ensuring data readiness and driving adoption, while maintaining global functionality parity for seamless operations.</p></body></html>
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987455994001h5CI
Explore scalable AI strategies for global and local markets
Discuss right pricing and smart contract differentiation models
Showcase AI-driven success in enhancing marketplace experiences
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987455994001h5CI">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Visible
Yes
Campground
Moscone North
12:00 p.m. Wednesday, Oct 15
Wednesday, Oct 15
Join the session to explore how to build a global AI foundation—re-imagining pricing, contracting and marketplace experience through an AI first lens—backed by real Brenntag & Infosys success story.
, AVP Client Solutions Head, Infosys
, Sr Director Commercial Platform Products & Innovation, Brenntag
- Wednesday, Oct 1512:00 PM - 12:20 PM PDT
Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.
Ali Waguespack
Senior Delivery Manager, Kicksaw
