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Pendo

Groundbreaker

Overview

Pendo’s mission is to improve the world’s experience with software. From SaaS and mobile to AI and agentic workflows, Pendo makes software smarter, smoother, and easier to use. More than 14,000 companies use Pendo to provide better software experiences for over 800 million people every month.

https://www.pendo.io
location, , 320 - Pendo (Moscone North

AppExchange Link

AppExchange URL

Sponsored Sessions

  • Yes
    Operations
    Sales
    Agentforce Sales
    Customer Relationships
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session focused on the transformative potential of AI-powered tools for enhancing customer success operations, with a spotlight on the innovative capabilities of Pendo Predict. Presenters highlighted that 63% of consumers have low tolerance for poor experiences, necessitating more efficient and proactive customer management strategies. Pendo Predict was showcased as a solution that integrates multiple data sources, automates data preparation, and provides explainable AI models to predict churn, identify opportunities, and recommend next best actions, significantly reducing manual processes. By leveraging automation and actionable insights, businesses can improve customer experiences, scale operations effectively, and enable teams to focus on high-value accounts while maintaining personalized engagement for low-touch segments through automated workflows and targeted interactions.
    <html><head></head><body><p>• Pendo Predict automates data integration, preparation, and model creation, allowing businesses to build explainable AI models tailored to specific use cases like churn prediction and revenue forecasting.</p><p>• The tool enables proactive and scalable customer success strategies by integrating predictions into workflows via platforms like Slack and Saladfork, ensuring timely and actionable insights for teams.</p><p>• Automation through Pendo Predict reduces operational inefficiencies, minimizes manual processes, and enhances customer interactions with personalized, data-driven engagement, even for low-touch accounts.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987430075001hLrb
    Understand how to identify and act on the right customer signals within Sales Cloud to improve retention strategies.
    Learn how to embed AI-driven guidance directly into rep workflows to reduce churn and drive adoption.
    Explore methods for strengthening collaboration between CX and sales teams to achieve both retention and revenue growth.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987430075001hLrb">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Campground
    Moscone North
    12:00 p.m. Wednesday, Oct 15
    Thursday, Oct 16
    1:00 p.m. Thursday, Oct 16
    Wednesday, Oct 15
    CX leaders face pressure to reduce churn & drive adoption with lean teams. Learn how to scale engagement & drive retention by surfacing signals in Sales Cloud & embedding guidance into rep workflows.

    , VP, Product Management, Pendo

    , VP, Global Customer Experience, Pendo.io

    • Wednesday, Oct 1512:30 PM - 12:50 PM PDT
    • Thursday, Oct 161:00 PM - 1:20 PM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw