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120K

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2024 sponsors.

88%

of attendees
visited sponsor
booths in 2024.

4.2

attendees loved sponsor sessions,
scoring them
4.2 out of 5.

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Sprinklr

Groundbreaker

Overview

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises — global brands like Microsoft, P&G, Samsung and 60% of the Fortune 100. Sprinklr is redefining the world's ability to make every customer experience extraordinary.

https://www.sprinklr.com/
location, , 328 - Sprinklr (Moscone North

Sponsored Sessions

  • Yes
    Executive
    Service
    Agentforce Sales
    Agentforce Service
    Data Activation
    Intermediate
    Theater
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    This session highlighted the transformative power of integrating Salesforce's Service Cloud with Sprinkler to create a seamless 360-degree customer experience. By leveraging unstructured data from various channels like WhatsApp, Instagram, and Reddit, and combining it with Salesforce's structured data, organizations can gain a unified view of their customers. A key case study involved a large electronics company that migrated nearly 5,000 call center agents across six IPOs in just seven months, resulting in a 20% improvement in NPS scores and a 15% increase in customer satisfaction, while also reducing operational costs by $11.9 million annually. The discussion emphasized the growing trend of aligning marketing, sales, and service teams through AI-powered tools and a single-pane-of-glass interface to elevate customer service into a revenue-generating function.
    <html><head></head><body><p>• The integration of Salesforce Service Cloud and Sprinkler enables organizations to unify unstructured and structured data, providing a comprehensive customer view and driving better outcomes across marketing, sales, and service teams.</p><p>• A major electronics company achieved a 20% improvement in NPS scores, a 15% increase in customer satisfaction, and a $11.9 million annual cost reduction by migrating 5,000 agents to an integrated Salesforce and Sprinkler solution within seven months.</p><p>• Adopting a use case-driven, agile approach with a focus on change management and training was critical to the success of the rapid and impactful transformation project.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987389339001hYXg
    Learn how to navigate the complexities of a contact center transformation project.
    Explore the evolution from cost center to revenue growth center, including key phases and elements.
    Learn how to drive measurable business outcomes through AI-powered automation, digital deflection, and smarter workflows.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987389339001hYXg">Report a Concern</a>
    Theater
    Live Session Audio Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone South
    Content Pavilion
    Wednesday, Oct 15
    3:00 p.m. Wednesday, Oct 15
    Learn how brands drive growth by unifying real-time, unstructured data across channels with Salesforce customer data to create a 360-degree profile and how conversational AI maximizes scale & revenue.

    , Vice President, Alliances, Sprinklr

    , Managing Director, Accenture Song

    • Wednesday, Oct 153:00 PM - 3:20 PM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw