Yes
Sales
Technology
Agentforce Service
Agentic AI
Intermediate
Theater
All Sessions
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This session explored the transformative integration of Salesforce Service Cloud Voice with Five9 Fusion, emphasizing how this collaboration enhances customer and agent experiences through AI-driven automation and real-time data insights. By unifying siloed data and streamlining workflows, the solution reduces inefficiencies, such as the 54% of service representatives’ time spent on administrative tasks, enabling seamless omnichannel communication and first-contact resolution. Key features, including Einstein's AI-powered recommendations, post-call automation, and campaign management within the Salesforce console, were highlighted to demonstrate how these capabilities improve operational efficiency and customer satisfaction. Attendees were also introduced to the upcoming availability of these features on the AppExchange, showcasing the commitment to innovation and ROI-driven outcomes for organizations leveraging Service Cloud and Five9 Fusion together.
<html><head></head><body><p>• The integration of Five9 Fusion with Salesforce Service Cloud Voice provides a 360-degree customer view and real-time transcription, enabling smoother customer journeys and efficient issue resolution.</p><p>• Einstein AI enhances the experience by offering next-best action recommendations, reply suggestions, and automated post-call summarization, saving agents time and improving service quality.</p><p>• Upcoming features, such as enhanced campaign management and intelligent automation, will be available on the AppExchange soon, providing even more tools to streamline customer service operations and boost ROI.</p></body></html>
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987446462001hHe1
Create seamless customer experiences by unifying agents with Agentforce through Five9 Fusion.
Transform every interaction with AI, making Agentforce conversations more personal and effortless.
Extend Agentforce to the voice channel with Five9 Fusion, giving customers the freedom to connect their way.
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Theater
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Yes
Moscone South
Content Pavilion
2:00 p.m. Thursday, Oct 16
Thursday, Oct 16
Discover how Five9 Fusion drives CX by unifying contact center agents & Agentforce to ignite an AI-powered connection, transform every interaction, and streamline contact center workflows natively.
