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Sponsors

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Connect and discover how their custom-built solutions can take your business to new heights.

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120K

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by Dreamforce
2024 sponsors.

88%

of attendees
visited sponsor
booths in 2024.

4.2

attendees loved sponsor sessions,
scoring them
4.2 out of 5.

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Coveo Solutions, Inc.

Trailblazer Forest

Overview

Coveo brings AI-Relevance to the digital experiences of many of the world’s most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is table stakes, Relevance is not. AI-Relevance is the only way to win in the digital experience age.

https://www.coveo.com/en
location6 - Coveo (Moscone West, ,

AppExchange Link

Coveo for Agentforce: https://appexchange.salesforce.com/appxListingDetail?listingId=0481652a-e3b0-46b5-b3ab-6cd31ddc0adf

Coveo for Service: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000009x8GjEAI

Coveo for Commerce: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FR4q7UAD

Sponsored Sessions

  • Yes
    Service
    Agentforce
    Agentic AI
    Intermediate
    Breakout
    All Sessions
    Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
    The session highlighted the transformative impact of AI and Salesforce solutions on customer support and business efficiency. A case study of a global accounting platform with 4.4 million customers demonstrated how integrating Salesforce, generative AI, and omnichannel tools enabled a 97% issue resolution rate while handling 1.6 million monthly interactions. This approach allowed the company to scale from a reactive to a proactive support model, reducing the need for 2,000 support agents to just 400, all while maintaining high customer satisfaction and contributing to an 89% gross profit margin. The implementation also showcased the seamless integration of AI-driven knowledge bases across platforms like Slack, Messenger, and WhatsApp, providing a unified and scalable customer experience aligned with future growth ambitions.
    <html><head></head><body><p>• A 97% resolution rate was achieved by leveraging generative AI and Salesforce solutions, significantly streamlining customer support processes.</p><p>• The integration of AI-powered knowledge bases across omnichannel platforms like Slack, Messenger, and WhatsApp enabled a unified and scalable customer experience.</p><p>• The transformation contributed to a gross profit margin increase to 89% while reducing support team size from 2,000 to 400, emphasizing the efficiency and scalability of the solution.</p></body></html>
    https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987357387001hEQG
    See how Xero, with Slalom and Coveo, embedded generative AI into Salesforce to shorten resolution times.
    Learn strategies for reducing inbound volume and improving accuracy through generative answering.
    Explore best practices for enhancing customer experience and loyalty with AI-driven support.
    <a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987357387001hEQG">Report a Concern</a>
    Breakout
    Live Session Audio Icon
    Reserved seating Icon
    This session is first come, first seated. You do not have a reserved seat.
    Visible
    Yes
    Moscone South
    Content Pavilion
    8:00 a.m. Thursday, Oct 16
    Thursday, Oct 16
    See how customer Xero transformed support with Coveo and Slalom, embedding gen AI into Salesforce to reduce inbound, boost accuracy, and enhance customer experience.

    , Service Cloud Transformation Leader, Slalom

    , Executive General Manager, Customer Experience, Xero

    , VP, Strategy, Transformation & Business Value, Coveo

    • Thursday, Oct 168:30 AM - 9:15 AM PDT

    • Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.

    Ali Waguespack

    Senior Delivery Manager, Kicksaw