Sebastian Jimenez, CEO of Rilla, the leading speech analytics platform for offline sales, shares insights from millions of conversations in industries like home services, auto, remodeling, and dental.
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Rilla
Groundbreaker
Overview
Rilla is the leading conversational intelligence platform for in-person sales. Using AI, Rilla captures and analyzes sales reps' real-world sales conversations, giving managers complete visibility into field performance. Sales leaders use Rilla to coach with confidence and turn every rep into a top performer. Rilla is trusted by top-performing teams across industries to help them coach better and increase sales. Sales is a sport and the best teams win with data. For more information visit rilla.com
, , 326 - Rillavoice (Moscone North
Sponsored Sessions
Yes
Small Business Owner
Executive
Sales
Manufacturing
Engineering, Construction, and Real Estate
Sales Performance Management
Artificial Intelligence
Beginner
Theater
All Sessions
Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
This session highlighted a groundbreaking AI-powered coaching tool designed to revolutionize in-person sales and service management by providing real-time insights and feedback. The tool integrates seamlessly with Salesforce to enable virtual ride-alongs, allowing managers to analyze conversations, track performance, and offer actionable coaching without being physically present. Data-driven insights revealed that top-performing salespeople consistently talk less, ask more open-ended questions, and adhere to structured sales processes, leading to significant improvements in close rates—up to 40% in some cases. By leveraging advanced analytics and AI, this solution empowers teams to adopt a 'Moneyball for sales' approach, optimizing performance and fostering trust through meaningful customer interactions and personalized coaching.
<html><head></head><body><p>• Top-performing salespeople exhibit higher success rates by talking 45-65% of the time, asking five times more open-ended questions, and adhering to structured sales processes.</p><p>• Using AI-driven virtual ride-alongs, managers can save significant time while increasing close rates by up to 40%, as demonstrated by case studies with major customers like Home Depot.</p><p>• The tool's integration with Salesforce enables actionable insights, such as tracking script compliance and analyzing talk ratios, which are key factors in improving team performance and customer trust.</p></body></html>
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987458354001hEM8
Discover data-driven strategies that top sales teams use to coach reps in real time and improve close rates.
Learn how speech analytics unlocks insights from millions of in-person sales conversations.
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987458354001hEM8">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Visible
Yes
Campground
Moscone North
9:00 a.m. Wednesday, Oct 15
Wednesday, Oct 15
, CEO, Rilla
- Wednesday, Oct 159:00 AM - 9:20 AM PDT
Yes
Executive
Sales
Manufacturing
Engineering, Construction, and Real Estate
Sales Performance Management
Artificial Intelligence
Beginner
Theater
All Sessions
Salesforce Events Mobile App required. Please bring your headphones and use Live Session Audio to hear audio and view captions.
This session highlighted innovative advancements in sales coaching and analytics, emphasizing the use of AI to transform in-person sales processes. By leveraging AI-powered tools integrated with Salesforce, businesses can record and analyze sales conversations in real-time, providing actionable feedback to improve performance. The session demonstrated how these tools, including an AI sales assistant, deliver insights such as optimal talk ratios, the importance of open-ended questions, and adherence to sales scripts, resulting in a 40% increase in close rates, 20% higher average deal sizes, and significant time savings. These data-driven solutions aim to bring the precision of digital commerce analytics to the traditionally opaque world of offline, in-person sales, offering enterprises unprecedented visibility and scalability in their sales operations.
<html><head></head><body><p>• AI-powered tools integrated with Salesforce enable real-time analysis of in-person sales interactions, offering sales coaches valuable insights without the need for physical ride-alongs.</p><p>• Top-performing sales reps achieve a 45-55% talk ratio, ask five times more open-ended questions, and adhere to over 70% of their sales scripts, resulting in significantly higher close rates and improved customer trust.</p><p>• These tools have driven measurable results, including a 40% increase in close rates, 20% higher average deal sizes, and eightfold time savings, revolutionizing how businesses approach in-person sales.</p></body></html>
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987459159001hNHX
Discover data-driven strategies that top sales teams use to coach reps in real time and improve close rates.
Learn how speech analytics unlocks insights from millions of in-person sales conversations.
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1748987459159001hNHX">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Visible
Yes
Campground
Moscone North
3:00 p.m. Thursday, Oct 16
Thursday, Oct 16
Sebastian Jimenez, CEO of Rilla, the leading speech-analytics platform for offline sales, shares insights from millions of conversations in industries like home services, auto, remodeling, and dental.
, CEO, Rilla
- Thursday, Oct 163:30 PM - 3:50 PM PDT
Every year, Dreamforce exceeds my expectations in value and actionable takeaways — it’s truly worth every minute.
Ali Waguespack
Senior Delivery Manager, Kicksaw
