Trail Map

Your guide to Dreamforce for education.

We've curated the experiences, sessions, and partner connections most relevant to you. Explore your Trail Map to discover what to prioritize and make every moment at Dreamforce count.

Experiences you can’t miss.

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Education Keynote: Becoming an Agentic Institution

Connect your campus in a whole new way. Join education Trailblazers and Salesforce to discover how trusted data powers agentic service, creating next-gen student, staff, and institutional experiences.

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Agentforce Education Roadmap: Innovation Starts Here

Dive into the Agentforce Education roadmap with a closer look at features for the entire education journey. Explore what's new across Agentforce, CRM, SIS, Slack, Tableau Next, and more.

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Agentic Enterprise City

See how Arizona State University is showcasing unprecedented success as an Agentic Institution. Get the playbook straight from the people who built it — hands-on demos, insightful conversations. Walk out with a plan shaped for where your institution is headed next.

Sessions handpicked for you.

Building a Connected Campus: An Institution’s Journey

Tuesday, Sep 152:30 PM - 2:50 PM PDT
FIRST COME FIRST SEATED

Learn how East Carolina University uses Agentforce Education as the foundational platform for creating a truly connected campus that directly addresses today’s higher education challenges.

The Agentic Institution: From Ideation to Implementation

Wednesday, Sep 1610:00 AM - 11:00 AM PDT
RESERVED SEATING

Join this hands-on workshop to ideate high-impact Agentforce use cases for education. Explore practical strategies for bringing autonomous AI agents to life across every corner of your campus.

A Data-Driven University: Untangling Old Data Habits

Wednesday, Sep 1612:30 PM - 12:50 PM PDT
FIRST COME FIRST SEATED

What happens when you stop tolerating bad data? See how ODU untangled 25 years of data chaos, built their Agentforce Education platform, and created the data foundation their AI future runs on.

Redefining Campus-Wide Engagement

Thursday, Sep 171:30 PM - 1:50 PM PDT
FIRST COME FIRST SEATED

See how Gordon College successfully implemented Agentforce Education across the entire institution and hear what’s next. Dive deep into transforming advancement operations with unified data and Slack.

When You Need More Than One Agent: Lessons from ASU

Thursday, Sep 178:30 AM - 9:30 AM PDT
RESERVED SEATING

Many organizations start with a single agent but quickly run into more complex workflows. Join ASU and peers to discuss orchestration, connected subagents, and when multi-agent experiences work.

Meetup: Higher Ed Community

Wednesday, Sep 161:30 PM - 2:15 PM PDT
FIRST COME FIRST SEATED

Connect with higher education Salesforce peers, ask veteran users your toughest platform questions, and leave with practical ideas for Agentforce Education, Data 360, Slack, and more.

Unlock AI's Potential: The Data Culture Institutions Need

Tuesday, Sep 154:00 PM - 5:00 PM PDT
RESERVED SEATING

Learn how to align humans, frameworks, and tools to build the trusted data foundation that speeds up AI readiness and unlocks transformative outcomes across your institution.

Pioneering the Future of SIS: A Strategic Bet on Salesforce

Wednesday, Sep 168:40 AM - 9:20 AM PDT
FIRST COME FIRST SEATED

Learn how BYU weighed the risks and rewards of transitioning from a legacy SIS to Salesforce's modular platform. See how an incremental approach turns early-mover risk into a competitive advantage.

A New Era of K-12 Connection: Scale Personalization with AI

Tuesday, Sep 151:00 PM - 1:40 PM PDT
FIRST COME FIRST SEATED

See how Harmony Public Schools scales personalized, AI-driven constituent journeys across over 60 locations on Salesforce – unifying data, automating outreach, and building trust with a lean team.

Connect with partners who move your business forward.

Nonstop: AI in the Flow of Work

Tuesday, Sep 152:30 PM - 3:10 PM PDT
FIRST COME FIRST SEATED

What does trustworthy AI look like in practice? Learn how human oversight, embedded workflows, and continuous feedback helped accelerate adoption and improve agent productivity.

Barclays: AI-Powered Contact Center Reinvention

Wednesday, Sep 169:30 AM - 10:10 AM PDT
FIRST COME FIRST SEATED

Explore how Barclays uses AI to transform contact centers, boosting growth and customer satisfaction, accelerating cross-sell and upsell, reducing costs, and enhancing agent and customer experiences.

Transforming Provider Experience with Agentforce for Health

Wednesday, Sep 1612:00 PM - 12:40 PM PDT
FIRST COME FIRST SEATED

Modernize provider recruitment, credentialing, and onboarding with Agentforce for Health. Automate tasks, accelerate decisions, and improve the provider experience to scale operations.