Sessions

Explore sessions. Plan your Dreamforce.

Browse the full session catalog by role, industry, and product to design an agenda that works for you. Reserve your seat for hands-on trainings, certification exams, roundtables and more.

Enthusiastic conference attendees smiling and laughing during a live presentation session, decorated with festive star and emoji illustrations.

More sessions are being added. Check back often.

You can learn more about our session formats here.
Explore All Sessions

Tip: Use " " around your search terms to find an exact phrase.

Community Speaker

Reserved Seating

Live Stream

Video On Demand

Back to Session CatalogBack to Session Catalog
Real Results: Agentforce Increases Telco Revenue and NPS
Hear how leading global telcos were able to capture meaningful revenue and NPS growth with Agentforce, and how you can apply the learnings in your organization.

, Senior Director of Cloud Engineering, Lumen

, VP, Chief B2B Architect, Deutsche Telekom

, Global Industry Strategist, Salesforce

, Director Software Engineering, Lumen

Product: Communications, Agentforce
Role: Executive, Service
Industry: Communications
Topic: Agentic AI
Session Level: Intermediate
Session Format: Breakout
  • Wednesday, Sep 1610:30 AM - 11:10 AM PDT
    (5:30 PM - 6:10 PM GMT)
    Metreon AMC, L3, Theatre 15
    FIRST COME FIRST SEATED
Session Summary: The session highlighted Salesforce's transformative role in the telecommunications industry, particularly through the use of its AI-powered tools like Agentforce and Communications Cloud to drive efficiency and profitability. The telecommunications industry faces challenges such as rising operational costs, regulatory demands, and the need for scalable AI solutions, but Salesforce's tailored architecture and pre-built industry actions have helped companies streamline processes and achieve measurable outcomes. A key example discussed was how Agentforce reduced pre-sale ticket preparation time by 80% for one company, enabling sales teams to better serve customers and increase productivity. Additionally, the adoption of multi-platform AI strategies, headless capabilities, and scalable data models from Salesforce were emphasized as essential for improving customer satisfaction, operational efficiency, and revenue growth in this highly competitive and regulated sector.
Key Takeaways:

• Salesforce's Agentforce enabled a company to cut pre-sale ticket preparation time by 80%, significantly improving sales efficiency and customer responsiveness.

• AI-driven insights and predictive analytics are helping telecom companies prioritize opportunities, improve deal consistency, and enhance customer engagement while reducing administrative tasks.

• Salesforce's headless architecture and multi-platform AI strategies are paving the way for seamless agent-to-agent orchestration, enabling faster, more scalable, and compliant end-to-end processes.

Session Summary Feedback: Report a Concern

I go to Dreamforce because innovation is transferable across industries, and I can connect with a community that stretches across cities, time zones, and years.

Kathy Lueckeman

Chair, Education Trailblazers Association